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Senior Network and Computer Systems Administrator

Cayuse Holdings -
United States

Job Details

Full-time
$26 - $36 an hour

Benefits

Wellness program
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Authentication
Customer communication
Confidential information handling
Microsoft Outlook
IT user and group management
GPO
Spreadsheets
IT system monitoring
Data reporting
Windows
Software installation
User training (technical support)
SQL
Cisco routers/switches implementation
Computer hardware
Computer management
Customer support ticket management
DoD 8570
Desktop applications
VMware
SNMP
Application Maintenance
Network routing
Network monitoring tools
Training & development
IAT
PowerShell
Shell Scripting
Data analysis software
System performance monitoring

Full Job Description

Employment in this role is conditional upon successful execution of the contract by the client.

The Work:

The Senior Network and Computer Systems Administrator will perform administrative, reporting, design, and maintenance tasks on various platforms. This role requires knowledge of various Server Operating Systems, WAN/LAN Network concepts and devices, and Monitoring Software packages from a variety of vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. This role will be able to provide individual and group training on the tool set and will be able to write technical and policy documentation as needed.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities:

Maintain Server Operating Systems – Windows Server 2022 and Red Hat Enterprise Linux 8 and 9) running on physical and VM platforms.
Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
A solid understanding of monitoring Server Operating Systems(Windows Server, RHEL).
A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…).
A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls).
Ability to communicate complex technical subjects to non-technical customers.
Follow agreed processes and procedures for providing solutions to customer requests or issues.
Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards.
Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
Document policies, procedures and issues in ticketing system as well as in internal knowledge base.
Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients.
Ability to work independently as well as part of a team as required.
Demonstrate strong client relationship skills.
Willingness to work on a rotating On Call Schedule.
Other duties as assigned.

Qualifications – Here’s What You Need:

BA/BS Degree and 5 years or more of experience.
Master’s and three (3) years or more experience.
PhD and 0 years related experience.
Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE)
Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
Interim Secret Clearance required prior to start.
Experience using Remedy or a similar ticketing system.
Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
Demonstrated experience with VMware.
Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
Comprehension of NTFS file share permissions.
Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
Basic networking experience (TCP/IP, routing, SSH, OpenVPN).
Install, Upgrade, Maintain, and provide training/documentation for a suite of Monitoring Tools including but not limited to:
- Microsoft System Center Operations Manager (SCOM)
- Broadcom DX NetOps Spectrum
- Broadcom DX NetOps Network Flow Analysis
- Broadcom DX NetOps Performance Manager
- Dynatrace (Upcoming)
- Nexthink (Upcoming)

Familiarity with Cisco IOS, Networking Config Files, Concepts and Hardware.
MS PowerShell.
SNMP v3 Traps and Polling.
Bandwidth Analysis.
Advanced Microsoft Excel skills for Monthly Reporting.
Advanced System and Network Troubleshooting Skills.
SQL and MySQL.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Desired Requirement:

Knowledge of PowerShell scripting a plus.
Cisco Telephony / Router Solutions.
Prior USACE/ACE-IT experience.
Experience supporting Office 365.
Experience working in a DOD environment.

Our Commitment to you / overview of benefits:

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions:

Professional remote office environment.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

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