SUMMARY: The Transportation Billing Dispatcher is responsible for coordinating transportation services, dispatching drivers and vehicles, tracking deliveries or pickups, and ensuring accurate billing and documentation. This role serves as a key link between drivers, customers, and accounting personnel to maintain efficient transportation operations and timely invoicing.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Operations:
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Arranges transportation of equipment with customers and with external freight companies.
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Monitor transportation routes and delivery schedules to ensure on-time service.
- Communicate with haulers regarding assignments, route changes, and customer requirements.
- Prepare, review, and process transportation invoices, freight bills, and related documentation.
- Verify trip records, mileage, fuel charges, detention fees, and other billable items.
- Resolve billing discrepancies by coordinating with customers, haulers, and internal departments.
- Maintain accurate dispatch logs, transportation records, and billing data.
- Track shipments and provide status updates to customers and management.
- Ensure compliance with company policies, transportation regulations, and safety requirements.
- Generate operational and billing reports as needed.
Customer Service:
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Monitors timely fulfillment of transportation of customer orders to ensure a high level of customer satisfaction.
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Proactively looks for back hauls to help lower business costs.
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Communicates with customers in a clear, professional and efficient manner.
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Assures that customer changes in transportation needs are quickly and seamlessly handled.
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Processes customer orders and quotes as related to transportation issues, expertly resolves negotiations and issues.
Education and/or Experience:
- High school diploma or equivalent; associate degree preferred.
- Previous experience in dispatching, transportation, logistics, billing, or customer service.
- Strong knowledge of transportation operations and freight documentation.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
Computer Skills:
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Must be computer literate in Microsoft Office Suite.
TRAVEL:
- This job requires routine travel within close proximity of regular assigned work locations
