Position Title: Client Care Coordinator Reports To: Program Director/ LCSW
Department: Social Services Employment Status: Full-Time
FLSA Status: Non-Exempt Position Status: Essential
GENERAL JOB DESCRIPTION
The Client Care Coordinator will assess each family to understand their strengths and determine their service
needs
DUTIES AND RESPONSIBILITIES
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Completes comprehensive biopsychosocial assessment with each family to understand strengths and
service needs -
Facilitates a team review of the biopsychosocial assessment
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Provides short-term counseling, crisis intervention, risk assessment, safety planning, and psychoeducation
(not psychotherapy) -
Conducts risk assessments
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Collaborates with the Administration for Children’s Services (ACS) and/or preventive service agencies
when a child’s welfare is involved -
Participates in ACS conferences acting as an advocate for families
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Makes referrals and appropriate community linkages
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Facilitates group work (e.g., with young people, with fathers, etc.)
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Communicates and collaborates with service providers to enhance engagement and ensure quality
services -
Coordinates safety planning when needed
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Prepares families and children to accept services
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Provides educational training to staff
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Facilitates quarterly family meetings with shelter staff to discuss planning efforts and progress
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Prepares exit packets for families moving to permanent housing
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In the event of an emergency, Essential Employees are required to report to work as scheduled
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Duties and responsibilities are subject to change based upon the assessment of company needs
SKILLS AND QUALIFICATIONS -
Master’s Degree in Social Work from an accredited school of Social Work
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Must be a Licensed Master Social Worker (LMSW)
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Knowledge of child and adolescent development; emotional/behavioral health; mental health, parent-child
relationships; family dynamics and diagnostic classification -
Strong expertise in strength-based, solution-focused, and family-centered practice
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Knowledge of guidelines, policies, and regulations relating to child welfare, safety, permanency and
wellness -
Knowledge and experience with group work, as well as, working with diverse cultures and ethnicities
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Must be able to communicate effectively (verbally and in writing)
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Bilingual English/Spanish is strongly preferred
Master's Degree in Social Work, LMSW
