Description:
O’Rourke Sales Company has an opportunity for a Returns Specialist to join our Returns Team at our Davenport, IA Location. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East Coast to the West Coast with six branch operations.
O’Rourke Sales is an Equal Opportunity Employer.
Job Type: Full-time, Office Environment, Monday-Friday 8am-5pm
JOB RESPONSIBILITIES
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Manage external and internal email accounts
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Generate and track claims within an internal software portal
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Communicate with internal departments relating to returned / defective products
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Evaluate returned items and place in proper inventory
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File claims with carriers when goods are damaged or lost
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File for return authorizations to vendors
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Coordinate with internal and external teams to return shipments to vendors
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Track return shipments and coordinate with accounting ensuring credits are received
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Set daily, weekly, and monthly tasks to manage claim progress
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Update sales staff with progress and disposition of claims
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Other duties as assigned, may vary
Requirements:
JOB QUALIFICATIONS:
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Highly organized
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Self-motivated
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Good communicator
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Strong computer skills
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Problem-solving abilities
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Information retention
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Demonstrates reliable Attendance/punctuality and work history
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Ability to work within a team
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Ability to prioritize and manage multiple assignments
