Pay: $16–$20 per hour
Hours: 40 hours per week, with the possibility of overtime
Schedule: Weekday daytime hours
Location: In person at UTV HQ in Canal Fulton, Ohio
Job Summary
UTV HQ is looking for a versatile and dependable person to support our e-commerce sales and customer operations.
This position involves more than answering sales calls. You’ll help customers find the right UTV accessories, process orders, coordinate with vendors, monitor drop-ship orders, obtain tracking information, and resolve issues throughout the order process.
The workload varies from day to day. When call volume is lighter, you’ll follow up with vendors, review open orders, research product and fitment questions, update customers, and assist with other e-commerce and customer-service projects. The right person will be comfortable taking ownership of problems and seeing them through to completion.
Customer Service and Sales
- Answer phone calls and emails regarding products, fitment, pricing, availability, and existing orders
- Help customers select accessories and parts based on their UTV and intended use
- Provide helpful product recommendations and process phone orders accurately
- Follow up on product inquiries, quotes, and customer questions
- Assist customers with shipping, return, warranty, damaged-item, and order-related concerns
- Build customer confidence through friendly, knowledgeable, and honest service
Order and Vendor Support
- Communicate with vendors regarding availability, order status, estimated shipping dates, and product questions
- Submit and monitor drop-ship orders
- Obtain and record tracking information for vendor-shipped orders
- Proactively review open orders and follow up on delays, backorders, or missing information
- Keep customers informed when order details or shipping estimates change
- Investigate order discrepancies and work with customers, vendors, and teammates to find appropriate solutions
- Maintain accurate customer, order, and communication notes
- Assist with related e-commerce, customer-service, and office projects as business needs change
What We’re Looking For
- Previous experience in customer service, sales, e-commerce operations, order management, automotive or powersports parts, or a similar position
- Strong and professional phone and email communication
- The ability to manage an issue from the initial question through final resolution
- Good judgment and problem-solving skills
- Strong attention to detail when handling orders, fitment information, tracking numbers, and customer records
- Comfort communicating with customers and vendors
- Confidence using computers, email, Microsoft Office, and online order systems
- The ability to organize multiple open tasks and follow up without constant direction
- A dependable and flexible approach to changing daily priorities
- UTV, powersports, automotive, or parts knowledge is preferred but not required
Position Details
- Full-time position consisting of 40 hours per week
- Weekday daytime schedule
- Possibility of overtime based on business needs
- In-person position at UTV HQ in Canal Fulton
- $16–$20 per hour, based on directly relevant experience and skills
- The upper end of the range is intended for candidates with demonstrated experience in areas such as e-commerce sales, UTV or automotive parts, product fitment, vendor coordination, or drop-ship order management
- Product and system training provided
Benefits
After completing six months of employment, full-time employees are eligible for:
- Paid time off that may be used for vacation, personal needs, or sick days
- Paid major holidays
- Healthcare coverage, with UTV HQ contributing 50% toward the cost
- Employee discounts
How to Apply
Please submit your résumé with your application. In the Notes section, briefly tell us about a time you took ownership of a customer or order-related problem and followed it through to a successful resolution.
We’re looking for someone who enjoys helping customers, takes initiative during slower periods, and pays close attention to the details that keep orders moving.
Pay: $16.00 - $20.00 per hour
Work Location: In person
