Position Overview: As a Server at our restaurant, you will be responsible for delivering a high-quality dining experience by providing exceptional service to guests within your assigned section. This role demands efficiency, the ability to manage multiple tasks effectively, and a commitment to meeting the standards of our service protocol.
Core Values:
GRIT MAKES GREAT
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We believe that no challenge is too big and we take pride in hard work.
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Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
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Challenges are opportunities in disguise and we welcome them with determination and resolve.
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Nothing great happens by taking the easy route.
ALWAYS A JOURNEYMAN, NEVER A MASTER
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'Good enough' isn't in our vocabulary.
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We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
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Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward.
1st CUSTOMER
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Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
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This mindset extends to how we treat vendors, partners, and each other.
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1st Customer is our culture - and our legacy
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As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.
Ambassador
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Taking pride and ownership in your work
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Engagement and active participation in your work and company activities
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Being a positive force in the workplace; creating a culture of positivity
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Extending common courtesy to self, employees, vendors, and guests
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Being an evangelist and promoter of the company and brand
Here’s a peek at what you will receive as a Journeyman employee:
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Outstanding Growth Opportunity!
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Paid Time Off – begins accruing on Day 1
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401(k) with Employer Match available
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Medical Insurance – 30+ hours/week
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Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
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Free Quarterly Bottle of Spirit (21+)
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Loyalty Incentives (ask about our 5-Year Bottle Reward!)
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Employee Discount
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50% discount on meals as approved by manager during scheduled work shifts
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Monthly Founders' Tour with Bill Welter
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Annual Employee Putting Competition
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Annual Employee Holiday Party
Responsibilities:
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Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
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Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
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Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
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Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
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Effectively use promotional strategies to enhance guest experiences and boost sales.
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Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
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Demonstrate proficiency in operating POS systems and handling various payment terminals.
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Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
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Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
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Perform additional duties as required to ensure the restaurant operates smoothly.
Key Qualifications:
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Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables.
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Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.
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Availability to work flexible hours, including nights, weekends, and holidays.
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Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
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Strong communication skills, with the capability to follow and understand both written and spoken instructions.
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Able to effectively manage multiple tasks in a high-pressure environment.
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Comfortable working in tight spaces with varying noise levels and temperatures.
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Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.
