Job Overview
We are seeking a dynamic and customer-focused Nissan and Infiniti Service Advisor to join our high-energy automotive team. In this pivotal role, you will serve as the primary point of contact for our valued customers, guiding them through the vehicle service process with enthusiasm and professionalism. Your expertise in automotive diagnostics, mechanical knowledge, and dealership experience will ensure each customer receives exceptional service, accurate estimates, and transparent communication. If you thrive in a fast-paced environment and are passionate about automotive repair and customer satisfaction, this is the perfect opportunity to accelerate your career in automotive service!
Duties
- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
- Prepare detailed auto estimates using auto estimating software, clearly explaining recommended repairs and maintenance services
- Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, transmissions, suspension work, tire services, alignments, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs
- Upsell additional services by identifying customer needs while maintaining transparency and integrity
- Manage service writing documentation accurately to ensure seamless communication between customers and technicians
- Handle cash transactions professionally while maintaining accurate records of all sales and payments
- Follow up with customers post-service to ensure satisfaction and promote repeat business through excellent customer service
Skills
- Proven dealership experience with a strong background in auto service management and automotive diagnostics
- Extensive knowledge of vehicle maintenance procedures including oil changes, brake repair, transmission work, suspension systems, tire service, alignments, shocks & struts, diesel engine repair, air brake systems, and auto body repair
- Skilled in automotive repair techniques with mechanic experience preferred
- Exceptional customer service skills with the ability to communicate technical information clearly and confidently
- Proficient in auto estimating software and service writing practices
- Ability to upsell effectively while maintaining honesty and integrity in all interactions
- Strong mechanical knowledge combined with experience in automotive sales and automobile sales processes
- Capable of handling cash transactions accurately and responsibly
Join us as a Nissan and Infiniti Service Advisor to deliver outstanding automotive care while building lasting relationships with our customers. Your expertise will drive our success as we provide top-tier service that keeps vehicles running smoothly!
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
