Description:
JOB SUMMARY:
The Mobile Service Technician’s primary responsibility is to minimize customer downtime on their buses through quick, accurate diagnosis and repairs in the field or at an A-Z facility. Must possess technical acumen and the ability to provide a strong level of internal and external customer service. Successfully complete a 3-6 month on the job training at one of our service centers.
ESSENTIAL FUNCTIONS:
Primary Responsibility, Scope of Work, KPI Management, complexity:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Successfully complete assigned work with excellence and high quality as efficiently as possible.
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Receive work orders and perform assigned tasks as required.
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Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
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Communicate with parts department to obtain necessary parts to complete work.
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Inspect assigned vehicle thoroughly to determine the condition of the unit and if it requires any additional parts and/or safety items that require attention; report any problems.
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Accurately record the time spent on each job using the NetSuite application and record times in various segments of the work order.
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Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.
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Accurately track all parts and materials needed to perform repairs using the NetSuite application.
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Road Service Calls -travel to a customer’s location in a company service vehicle to perform repairs at the customer’s location.
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Effectively communicate with customers to provide an Iconic Customer Experience.
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Inform Service Management of any delays or problems with the assigned tasks.
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Maintain proper housekeeping of all work areas and tools.
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Properly secure all supplies and parts.
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Maintain all industry related and required Certifications.
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Conform with all regulations, policies, work procedures and instructions.
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Conform to all safety rules and use of appropriate safety equipment.
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Execute basic and advanced diagnostic and repair work on all aspects of our product lines.
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Work independently and as a team to drive maximum repair efficiency.
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Operate a variety of top-of-the-line hand, power, and shop tools.
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Assist with onboarding and training of new technicians to help improve the team.
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All other reasonable duties assigned within a Service Technician role.
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Must be able to walk, sit, bend, push, pull, stoop, kneel, crouch, reach, or crawl frequently
Management-related: This position has no supervisory responsibilities.
Key Performance Indicators:
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Technician Performance Efficiency (minimum 70%)
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OEM Certification Maintenance.
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Comeback Percentage (Less than 2.0%).
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Adherence to Core Values.
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Completion rate of assigned company training (100%).
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Compliance with company safety policies.
Competencies
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Technical Capacity.
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Problem Solving/Analysis.
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Leadership.
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Discretion.
Supervisory Responsibilities: This position may include limited supervisory responsibilities. (Training and Development).
Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.
Position Type/Expected Hours of Work
Travel to and from customers’ locations all over the state of California.
Days and hours of work are Monday through Friday, 7 a.m. to 3:30 p.m. Shifts may vary.
Occasional overtime and weekend work may be required.
Travel: This position requires the ability to be on the road up to 100% of the time.
ADDITIONAL RESPONSIBILITIES:
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Assist in New Bus Deliveries.
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Assist in Facility Maintenance.
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Perform Monthly Safety Inspection
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Assist with retail service work
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Assist with production service work
Requirements:
Education and Experience:
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High school diploma
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Valid driver’s license with clean driving record.
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Successful completion of A-Z Bus PDI Technician Certification Program.
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NFPA 70 – High Voltage Safety Certification (E.V. Tech.)
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609 Certification.
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E.V. Power Drive Certified.
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Wheelchair Training (Inspection and Maintenance).
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Braun
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Ricon
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A/C Training. At least one (1) of the following.
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MCC/Carrier
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Valeo
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Trans-Air
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ACT
Preferred Education and Experience:
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Vocational College or Trade/Technical School Diploma/Certificate.
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Class B driver's license with passenger endorsement.
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5 + Years Professional Heavy Duty Automotive Mechanics Experience.
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4 + Years Electrical System Diagnosis and Repair Experience.
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Blue-Bird Associate Level Certified.
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ASE School Bus Certification – MUST Be Certified in five (5) of the seven (7) categories.
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S1-Body Systems & special Equipment
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S2-Diesel Engine
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S3-Drive Train
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S4-Brakes
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S5-Suspension & Steering
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S6-Electrical/Electronic Systems
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S7-Air Conditioning Systems & Controls
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Must be certified in two (2) of the following four (4) Cummins Engine Certifications.
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ISB Certified
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ISLG Certified
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L9 Certified
