Job description:
New Client Specialist
Scott Vicknair Injury Lawyers | New Orleans, LA (with growth into Metairie, Baton Rouge & Lafayette)
Where Hospitality Meets the Law
At Scott Vicknair, we don't think of ourselves as a "law firm" in the cold, corporate sense. We think of ourselves as a team that shows up for people on some of the hardest days of their lives — and treats them the way we'd want our own family treated. That's not a tagline. It's how we hire, how we train, and how we measure whether we're doing our job right.
We're looking for a New Client Specialist who wants to be at the center of that mission. This isn't a desk where you simply answer phones. It's a role where you become one of the first voices a potential client hears after they've been injured — helping them feel heard, supported, and confident in taking the next step with our firm.
If you're organized, personable, persuasive, and energized by connecting with people and solving problems, we want to talk to you.
What You'll Actually Be Doing
- Answer and direct phone calls for all new client leads
- Manage outstanding leads through our Client Retention Management system, prioritize follow-up, and work to convert qualified leads into new clients
- Organize and schedule appointments with prospective clients
- Follow up with leads and maintain consistent communication throughout the intake process
- Plan meetings and take detailed meeting minutes
- Write and distribute emails, correspondence, memos, letters, faxes, and forms
- Maintain accurate and up-to-date contact lists for all leads
- Keep lead information organized and current within the firm's systems
- Partner closely with attorneys and team members to ensure new client opportunities are handled efficiently and professionally
Who Thrives Here
- You genuinely like people and know how to make someone feel heard and cared for
- You're comfortable speaking with prospective clients who may be stressed, overwhelmed, or unsure of what to do next
- You're organized and able to manage multiple leads and priorities without losing track of the details
- You're confident communicating by phone, email, and in person
- You take ownership. If something needs to be followed up on, you don't wait to be reminded — you handle it
- You're persuasive without being pushy and understand the importance of building trust
- You have prior experience with legal intake, sales intake, or a similar client-facing role
- You're comfortable learning and using office management systems and technology
- You have strong attention to detail and problem-solving skills
- You work well as part of a team and contribute to a positive, solutions-focused environment
Why Team Members Stay
- A culture that actually backs its words up. We hold each other accountable, we place client interests above our own, and we mean it — ask anyone on our team.
- Real growth, real advancement. We're expanding across South Louisiana, and we promote from within whenever we can.
- Benefits that support your life. Medical, dental, and vision coverage, 401(k) matching, and paid time off.
- A New Orleans firm, through and through. We show up for our community — from Project Backpack to teacher scholarships — because giving back is part of who we are, not a marketing line.
- You'll never wonder if your work matters. Every call you answer and every lead you help convert represents someone who may be reaching out on one of the hardest days of their life. We take that seriously, and we make sure you feel the weight and the reward of that.
Our Core Values (What We Actually Live By)
- We always fight for the win.
- We do the right thing and hold each other accountable.
- We deliver an exceptional, hospitality-driven client experience.
- We respect others and lead with professionalism.
- We always place our client's interests before our own.
- We stay consistent and focused on solutions — for our clients and for each other.
Ready to be part of a team that fights for the win — with heart? Apply today and let's talk about how you can make an impact at Scott Vicknair Injury Lawyers.
Benefits:
Health, Dental & Vision insurance
401(k) with company match
Company paid parking
Company paid life insurance
Paid time off
Salary range depends on experience
Potential for quarterly performance bonuses
Job Type: Full-time
Pay: $42,500.00 - $47,500.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Shift:
Work Location: In person
