Job Summary:
Next Generation, Inc., an Equal Opportunity Employer, is seeking an experienced Business Process Project Manager to support high-impact transformation and reengineering efforts across all agencies within one of North America’s largest public transit authorities. This is a consulting opportunity focused on documenting and improving business processes using BPMN methodology, with a particular emphasis on developing models and standard operating procedures using tools like ARIS and MS Visio.
Job Responsibilities:
- Collaborate with division SMEs to analyze, document, and model current (“As-Is”) and future (“To-Be”) state business processes using BPMN standards.
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Lead business process modeling workshops and develop detailed system flows and organizational charts.
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Develop clear, accurate Standard Operating Procedures (SOPs) and comprehensive documentation aligned with agency requirements.
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Utilize ARIS (preferred) and MS Visio (required) to create business process diagrams and flowcharts.
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Create supporting deliverables including PowerPoint presentations, progress/status reports, and documentation packets.
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Analyze metrics and KPIs specific to agency operations to recommend cost-saving opportunities.
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Conduct risk assessments and ensure all documentation meets compliance and procedural standards.
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Review and refine business models with stakeholders, ensuring clarity, accuracy, and alignment with business objectives.
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Business process flows
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SOP documentation
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System flow diagrams
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Organizational charts
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Status/progress reports
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All source files delivered to client
Job Requirements:
- Minimum 7 years’ experience in business process modeling and management
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Proficiency in MS Visio (required) and ARIS Designer/Architect (preferred)
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Experience documenting and analyzing KPIs and operational procedures
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Excellent business writing, reporting, and presentation development skills
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Strong analytical, problem-solving, and communication abilities
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Proficiency in MS Office 2013 or newer (Word, Excel, PowerPoint)
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Familiarity with SharePoint 2010+ and MS Project 2010+
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Ability to prioritize tasks and meet tight deadlines independently
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Experience creating SOPs with the ability to provide sample documentation if requested
Job Benefits:
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Competitive Hourly Rate Range based on experience, and education of $75 to $85 USD hourly rate.
