Experience/Skills/Abilities: Ability to read, write and verbally communicate clearly and concisely with customers and callers. Ability to interpret electronic systems and communications to provide timely and accurate service to customers. Self-motivated, capable of taking direction as well as working with minimal supervision. Ability to remain calm under pressure such as working through a situation with a dissatisfied customer. Ability to deal constructively with customers and reps in difficult situations. Must possess strong, clear, concise respectful communication skills both written and verbal. Problem solving, time management, and organizational skills a must. Requires independent judgment and critical thinking to resolve issues, suggest improvements, and embrace and promote new ideas and changes.
Work Schedule/Hours: Monday through Friday with typical business hours
