Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor Front Desk! In this lively and vital role, you will be the welcoming face of our hotel during overnight hours, ensuring smooth operations while delivering exceptional guest experiences. Your energetic approach will keep the front desk running seamlessly, handling guest check-ins and check-outs, resolving inquiries, and maintaining accurate financial records. This position offers a fantastic opportunity to showcase your hospitality management skills and thrive in a fast-paced environment that values guest satisfaction and operational excellence.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage multi-line phone systems to handle guest requests, reservations, and inquiries with professionalism.
- Conduct nightly audits of front desk transactions, ensuring accuracy in billing, reservations, and financial reports.
- Provide outstanding customer service by addressing guest needs promptly, courteously, and effectively.
- Maintain detailed logs of all activities during the shift, including incident reports and shift summaries.
- Support guest relations by resolving issues quickly and ensuring a positive experience for every visitor.
- Uphold hotel policies and procedures related to security, confidentiality, and guest safety.
- Holidays
- Marriot discount
Requirements
- Proven experience in hospitality management or hotel front desk operations.
- Strong customer service skills with a friendly, energetic attitude.
- Bilingual or multilingual abilities are highly preferred to serve diverse guests effectively.
- Knowledge of hotel management systems and night audit procedures.
- Excellent phone etiquette and ability to handle multi-line phone systems confidently.
- Previous hotel experience in resort or similar hospitality settings is advantageous.
- Ability to work overnight shifts while maintaining high energy levels and attention to detail. This role is perfect for motivated individuals passionate about hospitality who want to make a difference in guests’ experiences while developing their career in hotel management. If you thrive in energetic environments where guest satisfaction is paramount, we invite you to apply!
Pay: $15.00 - $16.00 per hour
Benefits:
Work Location: In person
