Quality products, dependable service, and real solutions that actually solve something - that's what we deliver to every customer. As an established customer acquisition and sales agency in the telecommunications space, our mission is simple: give people reliable, affordable options for their homes and daily lives, and back it up with service that doesn't drop off after the sale. That is how you create long-term customer retention.
Our demand in partnership with our client keeps expanding, and we need more people to support it. We're hiring Customer Success Associates to join our customer success and sales team. In this role, you're the person customers turn to - part advisor, part problem solver. You'll learn what each customer actually needs, match them with the right product, and build the kind of relationship that keeps them coming back. The position sits right where customer service, sales, and account management meet, so every customer gets a smooth, personal experience from start to finish.
Here's What You'll Be Doing:
- Acting as the first face customers see for our brand, forming real relationships and walking them through the products and support available to them
- Helping build out sales presentations that clearly lay out what each product does and why it matters to that specific customer
- Delivering strong service in every interaction while raising our visibility throughout Charlotte and the surrounding suburbs
- Keeping current on service plans, product lineups, active promotions, and technology changes so the information you give customers is always accurate
- Showing up for client and company meetings, contributing ideas, and flagging what could work better across the organization
The Best Customer Success Associates:
- You want to lead. Maybe not today, but you're the person who ends up running things, and you're looking for a place where that path actually exists
- You don't quit on the hard ones. Difficult customer, long day, third attempt at the same problem - you stay in it
- Work doesn't scare you. You'd rather be busy than bored, and you understand that early effort is what buys you options later.
- You're genuinely interested in business. How companies grow, why customers buy, what makes a pitch land - this stuff is interesting to you, not just a paycheck.
- You think like an owner. You notice what's broken, you fix what you can, and you don't wait for permission to do good work.
- You're competitive with yourself. You track your own numbers, you want to beat last week, and feedback makes you better instead of defensive.
- You can talk to anyone. Customers, clients, coworkers — you read the room and adjust.
Pay: $45,000.00 - $54,000.00 per year
Work Location: In person
