At Dogtopia of Madison West, we believe that every dog deserves regular daycare. Our professional, knowledgeable team enriches dogs' lives by providing a safe, fun and stimulating environment for them to learn, exercise and socialize and most importantly, to find the sense of purpose that all dogs crave.
Our Noble Cause:
To enhance the joy of dog parenthood and to enable dogs to positively change the world. To find out more about this location, watch this short video: https://youtu.be/QuQzLTjcauk
Our Dogtopia-isms:
- We LOVE life unconditionally like a dog
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like it’s the Most Exciting Day Ever!
Position Requirement & Training Period
No previous experience working with dogs is necessary. This position has a 60 Day probationary training period which includes an orientation to the business as a whole, regular check-ins with leadership, a structured educational program, and experiential, hands-on learning with our professional staff. Training for this position will include training in large group, open-play canine management, canine body language, and behavior; however, the day-to-day responsibilities of this role will not include playroom management. Understanding of the playroom policies and procedures is important to the customer service role of this position and so every staff member must experience some training in the playrooms.
What We Offer
- Free dog daycare on the days you work, discounted on days you do not
- Discounted dog, boarding and grooming/spa services
- Employee Referral Bonuses up to $400
- Positive, supportive team culture
- Career progression based on performance and interest
- Loyalty gifts
- Flexible scheduling based on availability and preference
- Full time and part time work available
Your Role
- Maintain pet parent and dog accounts for accurate data
- Answer phones, emails, and questions from pet parents
- Make copies, scan and upload files, and monitor confidential information
- Be knowledgeable on pricing and services
- Communicate health and behavioral notes to customers in a professional manner
- Schedule spa services, daycare reservations, and boarding stays
- Upsell customers on promotional purchases, event days, treats, and more
- Maintain front desk supplies and inventory
- Monitor webcam footage and report concerns to your Shift Leader to ensure customer satisfaction
- Support your team with day-to-day responsibilities, as needed, including but not limited to performing tours, assisting staff in taking dogs to the appropriate playroom and retrieving them
- Understand and live by our Dogtopia-isms
Example Shift Availability
Monday-Friday: 7:00 a.m. - 1:45p.m.; 1:45p.m.-7:00p.m.
Saturday: 9:45 a.m.- 5:15 p.m.
Sunday: 9:00a.m. - 2:00 p.m.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
People with a criminal record are encouraged to apply
Work Location: In person
