Job Title: Assistant Property Manager
Location: Worcester, MA
Job Type: Full-Time
About the Role:
We are seeking a detail-oriented and proactive Assistant Property Manager to support the day-to-day operations of a 330-unit residential property in Worcester, MA. This role is ideal for someone who enjoys a mix of administrative work, resident relations, and hands-on property management tasks. Working directly alongside the Property Manager, you will play a critical part in ensuring seamless property operations, maintaining high resident retention, and supporting the portfolio's overall financial health.
Key Responsibilities:
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LeasingResident Relations
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Drive Occupancy: Showcase and lease available apartments, clearly articulate lease terms to prospective tenants, and process applications efficiently.
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Tenant Relations: Serve as the primary point of contact for current and prospective residents, proactively addressing inquiries, concerns, and resolving complaints with a high standard of customer service.
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Lease Administration: Manage the full lifecycle of lease renewals, prepare all necessary paperwork, and maintain highly accurate, up-to-date leasing binders and digital tenant files.
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Move-In/Move-Out: Assist in conducting comprehensive move-in and move-out unit inspections, ensuring all corresponding documentation is finalized.
- Operations and Financial Administration
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Rent Collection: Assist with monthly rent collection, monitor delinquencies, and generate corresponding financial reports.
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Expense Management: Support the Property Manager by processing vendor invoices, tracking property expenses, and managing utility bill allocations.
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Records Maintenance:
- Ensure all tenant files-including leases, correspondence, and payment histories-are meticulously maintained and audit-ready.
- Provide financial support to the Property Manager as needed.
- Maintenance Coordination
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Service Requests: Intake, log, and prioritize daily resident maintenance requests.
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VendorStaff Dispatch: Coordinate seamlessly with in-house maintenance technicians and external vendors to ensure prompt, high-quality service delivery.
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Quality Assurance: Follow up directly with residents upon completion of work orders to ensure complete satisfaction and closure of the issue.
QualificationsSkills:
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Experience: Prior experience in property management, leasing, or real estate is highly preferred.
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Technical Proficiency: Strong working knowledge of property management software (Yardi preferred) and the Microsoft Office Suite.
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Communication: Exceptional interpersonal and communication skills, both written and verbal.
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Organization: Superior time management and multitasking abilities, with a proven track record of resolving operational issues efficiently.
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Compliance: A solid understanding of State and Federal Fair Housing Laws is a strong plus.
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Work Ethic: Must be reliable, highly proactive, and possess a sharp eye for detail.
Schedule:
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Monday – Friday
- Note: Occasional weekend or evening availability may be required during peak leasing seasons or for property emergencies.
Compensation:
Why Audubon Property Management?
We value our team and offer comprehensive, competitive benefits package designed to support your professional and personal well-being:
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Health, Dental, and Vision Insurance
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401(k) with Company Matching
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Paid Time Off (PTO)
