Overview:
Why We Need Your Talents
Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-ups
Responsibilities:
Where You'll Make an Impact
-
Welcomes customers.
-
Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
-
Informs members of benefits, contests and promotions.
-
Replaces lost club cards.
-
Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
-
Assists with payment of slot jackpots, ticket fills and equipment jams.
-
Repairs minor slot machine malfunctions.
-
Notifies slot technicians when machine malfunctions require technical assistance.
-
Discretionary ability to extend complementary services in accordance with the approved comp matrix.
-
Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
-
Complies with internal controls, standards and procedures.
-
Ability to extend complimentaries in accordance with the property comp matrix.Other duties may be assigned.
Qualifications:
Skills You'll Need to Succeed
-
Excellent customer service and interpersonal skills.
-
Ability to communicate with team members and guests.
-
Availability to work Friday, Saturday and Sundays from noon until 2am
-
Available to work flexible shifts, weekends and holidays
A Few Must Haves
-
High school diploma, GED or equivalent work experience in a customer service environment
-
Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.
Perks We Offer You
-
Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
-
Free Basic Life Insurance
-
Free Short Term & Long-Term Disability
- Retirement Savings with Company Match
-
Generous Bonus Structure
-
Annual Merit/Goal Based Pay Increases
- Leadership Skills Development & Mentorship Programs
-
Tuition Reimbursement
-
Free parking
-
Free food and discounted meals
-
Exclusive Discounts on Travel, Services, Goods and Entertainment
Physical Requirements
-
Ability to stand for long periods of times without sitting or leaning.
-
Standing 10%
-
Walking 85%
-
Sitting 5%
-
Keyboarding 20% - includes the use of handheld devices while on the casino floor.
Life at Live!
-
24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
-
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
-
You will work in an environment where smoking is allowed.
