Does the idea of supporting the more than two million businesses that make California the 5th largest economy in the world excite you? Do you enjoy working in a dynamic, fast-paced work environment that deploys cutting-edge technologies such as our award-winning, Eureka! Chatbot, which uses artificial intelligence (AI) to support our customers? If you answered yes, then we have an opportunity for you. The California Secretary of State’s Business Programs Division is recruiting to fill one permanent, full-time Program Technician II position in the Los Angeles office. The office provides services to a large constituency of Spanish speaking customers; the most desirable candidate will possess bilingual fluency in Spanish.
The Business Programs Division is the largest Division of the Secretary of State’s Office (SOS) and is committed to making it easier to do business in California. Supporting California Businesses by providing professional, accurate, consistent, and timely service through innovative online functionality and excellent customer service is a significant factor in ensuring the Division is making it easier to do business in California. In addition to the Secretary of State's main filing office in Sacramento, the Los Angeles office distributes, processes and receives apostilles and domestic partnership filings.
While participation is not required, interested employees may have the opportunity to travel throughout the state to staff our California Secretary of State Pop-Up Shop events. These volunteer-based events allow our team to provide essential in-person services to Californians while building vital skills like adaptability and multicultural awareness.
Desirable Qualifications:
- Ability to meet deadlines, take initiative, and work independently and/or in a team environment.
- Demonstrate consistent attention to detail.
- Ability to interact effectively with the public, Agency personnel, and other stakeholders.
- Willingness to learn new duties.
- Punctuality and good attendance are essential.
Please note: The State of California offers a monthly pay differential to certified bilingual employees. Candidates possessing bilingual skills must be successful in a bilingual fluency, oral exam, administered by the Secretary of State's office in order to receive the bilingual pay differential.
You will find additional information about the job in the Duty Statement.
