Other daily functions include: briefly describing Vines menu and promotions, escorting guests to their tables, providing menus, and preparing tables throughout service. Strong communication skills are necessary in ensuring a positive experience for our guests. Teamwork is essential and is what we’re all about at Vines!
General Accountabilities
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Provides guests with menus.
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Assigns guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
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Speaks with guests to ensure satisfaction with food and service, or to respond to questions and complaints.
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Monitors and manages reservation system to ensure proper guest assignment, making note of celebrations and special requests.
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Answers telephone calls and responds to inquiries or transfers calls.
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Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
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Inspects dining and serving areas to ensure cleanliness and proper setup.
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Informs patrons of establishment specialties and features.
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Receives and record patrons' dining reservations.
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Inspects restrooms for cleanliness and availability of supplies and cleans restrooms when necessary.
- The company reserves the right to add or change duties at any time.
Job Qualifications
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Must represent Vines Mission, Vision and Values
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At least 18 years of age
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Minimum of one year hosts experience in a fast-paced, upscale fine dining restaurant environment preferred
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Minimum of one year experience with OpenTable or Resy reservation system highly desired!
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Passion for Guest service!
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Hard-working, team player
Skills
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Excellent verbal and written communication
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Must be able to read, write and understand English
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Service orientation
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Judgment and decision making
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Time management
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Social perceptiveness
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Ability to work calmly and effectively under pressure in a fast-paced environment
Physical Demands
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Ability to stand and walk for up to 10 hours per day
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Ability to lift and carry up to 40 pounds
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Ability to exert fast-paced mobility for periods of up to 6 hours in length
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Ability to work within the following conditions: wet floors, temperature extremes, and loud noise
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Ability to perform essential functions to Vines standards with reasonable accommodation
