About FileOnQ
30 Years in Public Safety. Driven by Innovation.
FileOnQ has spent three decades as a trusted partner in the Public Safety market. We operate as a "Legacy Startup"—combining the deep industry roots of an established firm with the agility and growth mindset of a modern tech company.
Our history is defined by a 90%+ customer retention rate, a testament to the reliability of our team and an expanded product suite designed to meet the complex needs of the agencies we serve.
Why FileOnQ?
- Proven Track Record: 30 years of experience supporting mission-critical Public Safety operations.
- Innovative Edge: A recently expanded portfolio backed by protected, patented technology.
- Direct Impact: A collaborative environment where your contributions directly shape our success and support the communities we serve.
- Intentional Growth: The stability of a long-term industry leader paired with the momentum of a startup.
We are proud of our history, but we are focused on the future. Join us as we build what’s next for Public Safety technology.
We provide truly excellent benefits, including:
- Health, dental and vision insurance
- 401(k)
- Paid time off
- Health savings account
Position:
We are seeking a Deployment Engineerto join our team! We are looking for a Full[BB1] time highly motivated individual whose aim is higher than others and would like to be on the leading edge of technology in the market(s) we serve. Join our team of Deployment Engineers to expand our ability to keep up with the market demand and continual advancement of our software offerings. This is a remote position, but you may be required to travel 5-10% of the time.
Core Product: Public Safety Software Platform with the Flagship products EvidenceOnQ, DigitalOnQ, SAMSOnQ, Azure GovCloud.
Responsibilities:
- Systems analysis and creating custom application Profiles and work processes
- Installing, upgrading, deploying and configuring FileOnQ software applications in[BB2] both on-premise and cloud deployment models
- Ability to handle multiple projects simultaneously and escalate risks to project schedule to management
- Data migration of records and digital media from legacy systems into FileOnQ systems using SQL, Excel and FileOnQ software
- Create custom reports, SQL stored procedures, triggers, and workflow configuration
- Work with customers to clearly understand their business needs and to design applications to accomplish their business goals and objectives
- Recommend options or solutions that meet a client’s needs and desired functionality
Desired Experience:
- Prefer public safety experience
- Technical and software application support within law enforcement
- Maintaining a SQL Server environment and proficiency in writing SQL scripts and queries
- Knowledge of Database administration
- Experience in creating reports in Crystal Reports, SSRS, Power BI, Tableau or similar platforms
- Knowledge of Microsoft Office Suite
- Experience in handling technical support calls from technical and non-technical users
- Experience tracking support issues with a ticketing system
- Ability to prioritize and multitask
- Deadline and detail-oriented
- Strong troubleshooting and critical thinking skills
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law and regulations?
Experience:
- SQL Scripts/Stored Procedures/Triggers: 2 years (Required)
- SQL Server Management Studio: 2 years (Required)
- Customer support: 2 years (Required)
- Crystal Reports/Power BI/ Tableau: 2 years (Required)
- Public Safety: 1 year (Preferred)
- Data Migration: 2 years (Preferred)
Work Location: Remote
