Job Title: IT Help Desk / Desktop Support Technician
Location: Nashville, TN (Onsite)
Employment Type: Contract
Interview Process: Video Or In Person
Key Responsibilities
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Provide technical support via phone, email, and remote assistance.
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Handle up to 30 support calls per day while maintaining excellent customer service.
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Troubleshoot hardware, software, network, and application issues.
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Manage and resolve incidents using ServiceNow.
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Install, configure, and support desktops, laptops, printers, and mobile devices.
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Perform Active Directory user administration, including password resets and account unlocks.
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Support remote users using remote assistance tools.
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Deploy and configure new hardware and mobile devices.
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Maintain accurate documentation of support activities and resolutions.
