Job description:
About Us
Good Stuff is the leading regional distributor for organic, natural, and specialty foods. We are committed to supporting sustainable supply chains and ethical sourcing practices while providing goods to promote a healthy living. As a trusted partner to retailers and food service providers, we pride ourselves on outstanding customer service and a strong team culture. Join us and help bring better food to more people.
Position Summary
We are seeking a friendly, detail-oriented, and highly organized Customer Service Supervisor to join our in-house team. This position plays a vital role in ensuring smooth day-to-day operations, with a focus on customer satisfaction, accurate order entry, and administrative support. In addition to handling customer inquiries directly, this role provides day-to-day guidance to the customer service team, helps coordinate coverage and workflow, and serves as a point of escalation for more complex customer issues.
Key Responsibilities
Team Supervision
- Provide day-to-day guidance and support to customer service representatives, helping onboard and train new team members.
- Serve as the point of escalation for complex customer issues, including delivery discrepancies and order errors.
- Help coordinate scheduling and workload distribution to ensure adequate coverage during business hours.
- Monitor team performance and share feedback with management to support continuous improvement.
Customer Service
- Serve as a primary point of contact for customer inquiries via phone, email, and in person.
- Provide knowledgeable assistance about products, order status, pricing, and availability.
- Resolve customer issues with professionalism and a positive attitude.
- Build and maintain strong customer relationships to promote loyalty and repeat business.
- Process orders, invoices, and credits to customers through clear communication processes.
Order Entry
- Accurately enter and process customer orders in the system in a timely manner.
- Confirm order details with customers, including product codes, quantities, and delivery instructions.
- Coordinate with the warehouse and logistics teams to ensure proper order fulfillment and on-time delivery.
- Monitor and follow up on backorders or special requests.
Administrative Support
- Assist with filing, data entry, and maintaining internal databases.
- Prepare invoices, shipping documents, and customer reports as needed.
- Support sales representatives and management with administrative tasks.
- Maintain office supplies and organize general office tasks.
Qualifications
- High school diploma or equivalent (Associate's degree or higher preferred).
- 2+ years of customer service or administrative experience, preferably in a distribution, food service, or natural products environment; some experience mentoring or guiding junior staff is a plus.
- Strong computer skills, including MS Office or GSuite (Excel, Word, Outlook); experience with order management systems a plus.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfortable providing guidance to teammates and helping coordinate day-to-day workflow.
- Friendly, professional demeanor with a passion for natural and organic products.
- Spanish language proficiency is highly desirable.
What We Offer
- Competitive hourly based salary dependent on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on natural and organic products
- A collaborative, mission-driven workplace with room for growth
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In personJob description:
About Us
Good Stuff is the leading regional distributor for organic, natural, and specialty foods. We are committed to supporting sustainable supply chains and ethical sourcing practices while providing goods to promote a healthy living. As a trusted partner to retailers and food service providers, we pride ourselves on outstanding customer service and a strong team culture. Join us and help bring better food to more people.
Position Summary
We are seeking a friendly, detail-oriented, and highly organized Customer Service Supervisor to join our in-house team. This position plays a vital role in ensuring smooth day-to-day operations, with a focus on customer satisfaction, accurate order entry, and administrative support. In addition to handling customer inquiries directly, this role provides day-to-day guidance to the customer service team, helps coordinate coverage and workflow, and serves as a point of escalation for more complex customer issues.
Key Responsibilities
Team Supervision
- Provide day-to-day guidance and support to customer service representatives, helping onboard and train new team members.
- Serve as the point of escalation for complex customer issues, including delivery discrepancies and order errors.
- Help coordinate scheduling and workload distribution to ensure adequate coverage during business hours.
- Monitor team performance and share feedback with management to support continuous improvement.
Customer Service
- Serve as a primary point of contact for customer inquiries via phone, email, and in person.
- Provide knowledgeable assistance about products, order status, pricing, and availability.
- Resolve customer issues with professionalism and a positive attitude.
- Build and maintain strong customer relationships to promote loyalty and repeat business.
- Process orders, invoices, and credits to customers through clear communication processes.
Order Entry
- Accurately enter and process customer orders in the system in a timely manner.
- Confirm order details with customers, including product codes, quantities, and delivery instructions.
- Coordinate with the warehouse and logistics teams to ensure proper order fulfillment and on-time delivery.
- Monitor and follow up on backorders or special requests.
Administrative Support
- Assist with filing, data entry, and maintaining internal databases.
- Prepare invoices, shipping documents, and customer reports as needed.
- Support sales representatives and management with administrative tasks.
- Maintain office supplies and organize general office tasks.
Qualifications
- High school diploma or equivalent (Associate's degree or higher preferred).
- 2+ years of customer service or administrative experience, preferably in a distribution, food service, or natural products environment; some experience mentoring or guiding junior staff is a plus.
- Strong computer skills, including MS Office or GSuite (Excel, Word, Outlook); experience with order management systems a plus.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfortable providing guidance to teammates and helping coordinate day-to-day workflow.
- Friendly, professional demeanor with a passion for natural and organic products.
- Spanish language proficiency is highly desirable.
What We Offer
- Competitive hourly based salary dependent on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on natural and organic products
- A collaborative, mission-driven workplace with room for growth
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Pay: $27.00 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
