Job Summary
The Front Desk Agent is responsible for providing friendly, efficient, and professional service to all guests. This role serves as the first point of contact and plays a key role in creating a positive guest experience.
Availability
- Job requires evening and weekend availabilty
Key Responsibilities
- Greet guests and complete check-in and check-out procedures
- Answer incoming phone calls and assist with guest inquiries
- Resolve guest concerns and complaints in a professional and timely manner
- Process payments accurately and securely
- Maintain a welcoming and organized front desk area
- Follow all hotel policies and procedures
Qualifications
- Previous hotel experience is not required
- Customer service experience preferred
- Strong communication and interpersonal skills
- Ability to remain calm and professional in a fast-paced environment
- Reliable, punctual, and team-oriented
Benefits & Perks
- Paid time off
- Employee discounts at over 6,000 IHG hotels worldwide
*Must be able to pass a drug screening and background check
Pay: From $16.50 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Are you available and willing to work evenings and weekends?
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Grand Junction, CO 81506 (Required)
Work Location: In person
