Tandem Enterprises dba Scooter’s Coffee
Manager in Training - Job Description
Responsibilities of Manager in Training include, but are not limited to:
Leading & Coaching the Team
● Hold the team accountable while the Store Manager is not present
● Direct the barista station workflow and maintain quality and speed of service
● Maintain confident, positive demeanor during stressful circumstances
● Provide feedback and encouragement to employees
● Answer questions and field team member phone calls as needed
○ Use good judgement to know when to contact Store Manager with emergency situations
Paperwork Tasks & Meetings
● Complete inventory and enter Harvest order in shopping cart each week
● Provide assistance in the interviewing, hiring, and training of new employees
● Check Tandem Enterprises email address daily (during scheduled working hours) and respond to emails from Corporate and Store Owners in a timely fashion
● Other tasks as assigned by Store Manager or Store Owner at their discretion
● Attend monthly/quarterly meetings with Store Manager and/or Store Owner. Bring any ideas for growth, professional development needs, and questions to this meeting.
Schedule
● Serve as the Manager when Store Manager is off
○ Lead and coach your team through rushes
○ Uphold strong customer service
○ Maintain store cleanliness both inside and outside
○ Upsell drink size, food, and drink add-ins
○ Hold team members accountable for all company policies and procedures
○ Serve as point of contact for team member questions when Store Manager is off
■ This includes being available for phone calls and handling all personnel situations as they arise
● Coach the team as to what constitutes an emergency and, therefore, a phone call
● Maintain flexibility to work nights in order to train new team members, or re-train existing team members
Same Store Sales Growth
● Work closely with Store Manager and Store Owner to maximize same store sales growth and customer retention
● Uphold the integrity of the 3 Amazings - amazing people, serving amazing drinks, amazingly fast
HAVE FUN, COACH YOUR TEAM, & MAKE THE DAY OF THOSE AROUND YOU!!!
Job Types: Part-time, Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Physical Setting:
Shift availability:
Work Location: In person
