Job Description
Account Executive
Position Summary:
The Account Executive will work to grow revenues from existing and new customers and deliver outstanding customer support and satisfaction.
Qualifications:
- Associates degree or equivalent, Bachelor’s degree preferred
- Minimum of 3 – 5 years experience in a customer service/sales position
- Experience in courier, trucking and logistics is a plus
- Strong communication skills — both written, verbal and active listening
- Ability to tailor communication style to a relationship based on the audience needs
- Ability to form relationships with internal customers to engage in successful hand-off of a new sale to the operations team
- Energetic, upbeat, tenacious team player with excellent verbal and written communication skills
- Outstanding relationship building skills with a high degree of responsiveness and integrity
- Excellent computer skills essential
- Attention to detail and deadlines
- Strong problem solving skills
- Ability to gather and understand detailed customer specifications and requirements
- Preparation and delivery of high-quality sales presentations
- Prepare and timely deliver detailed proposals and quotes
- Track and manage all sales opportunities
- Prospect and cultivate new opportunities including market research to define new applications and prospective customers
- Persuasive and goal-oriented
- Money motivated
- Excellent time management skills and high degree of organization is a must
- Ability to work independently, self-directed and self-motivated
- Experience with modern CRM system to communicate, track, and manage all activity, Hubspot experience a bonus
- Able to juggle multiple activities at once
- Flexible to work nights and weekends when necessary (though infrequently expected)
- Ability to travel to meet prospects/customers - limited overnight travel may be required though is not expected often
Job Duties:
- Understand the courier, final mile, LTL/Cargo logistics business and our company’s operations and standards
- Willing to travel to meet with customers as required, all travel expected to be same-day travel
- Manage time effectively by prioritizing work demands, meet personal goals and work effectively with other members of the sales and distribution team
- Qualify sales opportunities and assign to appropriate department/person for follow up action
- Accurately process all customer contacts and communications within the CRM system
- Work with company management and sales team to develop and reach sales goals
- Take timely action on certain phone, web and other inquiries
- Collaborate with others to build lead/sales pipeline.
- Produce lead activity and pipeline reports as required.
- Identify ways to grow revenue by continuously improving internal processes and systems
- Plan, organize, deliver and manage sales customer communication programs
- Contact via phone/email/chat/video and learn more about initiatives and challenges.
- Support/manage monthly/quarterly meetings/reporting
- Perform email/call campaigns to populate events (i.e. trade shows, open house, …)
- Organize and manage marketing events
- Pre and Post trade show preparation
- Maintain proficiency in use of personal computer and common systems and software
- Develop and utilize high levels of competence in the company’s CRM system
- Gain working knowledge of our TMS and supplemental or successor systems, as applicable
- Prepare, analyze and update reports to help identify opportunities for growth
- Follow company policies and procedures.
- Present a professional image at all times to customers and vendors.
- Perform other duties as assigned.
Benefits: Health Insurance (company subsidized). 8 paid holidays. 2 weeks vacation after 1 year of service, Optional vision and dental insurance
Job Type:
Full-time Salaried at will employee
Compensation:
First year salary and bonus expectation - $70,000 - 90,000. Candidates with excellent performance could earn over $100,000
Application:
Interested candidates should submit a resume, including salary requirements, via the Indeed website or via email to . No calls, please
The Company is an AA/EOE, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation) and any other characteristic protected by Law.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you describe a time when you revived a dormant account? What were the steps and results?
- How do you track and measure your sales pipeline health? What key metrics do you monitor weekly?
- What is the most significant revenue or margin growth you’ve driven in a logistics sales role, and how did you achieve it?
- Describe a goal you set for yourself in the past year that wasn’t assigned by management. What was the result?
- What CRM systems have you used, and how do you ensure your records and activities are consistently up to date?
- When working independently, how do you structure your day to ensure productivity?
- Provide an example of a time you handled a communication breakdown between operations and the customer. How did you resolve it?
- How do you tailor your pitch when selling logistics solutions to small businesses vs. large enterprises?
- What was your annual sales target in your most recent role, and what percentage of that target did you achieve?
- Why did you (or are you planning to) leave your last/current job?
- What is your salary and commission expectation in your first year of employment? In your third year?
Work Location: In person
