Description:
Seeking a Field Support Specialist to join our team. This role is ideal for a recent college graduate with a degree in Business, Communications, Marketing, or a related field, who is interested in developing a career that combines customer service, field operations, sales support, and business operations within the energy industry.
The Field Support Specialist serves as a key link between our customers, field personnel, and internal operations teams. This position is responsible for coordinating product deliveries to customer locations, supporting service execution at drilling rigs, providing product recommendations, and assisting with service documentation, billing activities, and customer communications. The role offers valuable exposure to field operations, customer relationship management, and commercial processes.
Key Responsibilities
Customer and Field Support
Deliver products and materials to customer drilling and production sites in a safe and professional manner.
Serve as a customer-facing representative, building positive relationships with rig personnel and customer contacts.
Support field teams by providing timely delivery of products, equipment, and materials.
Assist with product recommendations and service-related discussions at customer locations.
Coordinate with field personnel to ensure customer needs are met effectively and efficiently.
Service Operations and Business Support
Support service execution activities by ensuring accurate documentation and communication of field activities.
Assist with billing and service-related administrative processes, including maintaining records and required paperwork.
Enter and maintain operational information within company systems.
Collaborate with operations, sales, and field service teams to support customer accounts and business objectives.
Track and communicate delivery status, service updates, and customer requirements.
Warehouse and Inventory Support
Load and unload deliveries while ensuring compliance with safety and quality standards.
Perform shipping and receiving activities, including documentation and recordkeeping.
Pick, stage, and distribute materials, components, and products to support operational requirements.
Conduct cycle counts and inventory audits to maintain inventory accuracy.
Lift and move materials weighing up to 50 pounds as required.
Health, Safety, and Compliance
Follow all client and customer HSE policies and procedures.
Safely operate company vehicles and maintain a clean driving record.
Promote a strong safety culture while working in warehouse and field environments.
Qualifications
Required
Bachelor’s degree in Business, Communications, Marketing, Management, or a related field.
Strong interpersonal, communication, and customer service skills.
Proficiency with Microsoft Office applications.
Valid driver's license with a clean driving record.
Ability to travel locally and spend significant time driving to customer locations.
Ability to lift and move materials up to 50 pounds.
Willingness to occasionally travel to NM, including overnight stays when required.
Preferred
Internship, part-time, or professional experience in sales, customer service, account management, business operations, or logistics.
Interest in developing a career in field operations, sales, or energy services.
Experience working in a fast-paced, customer-focused environment.
Strong organizational and problem-solving skills.
Expected Role Challenges
Balancing Field and Administrative Responsibilities
Managing priorities between customer site visits, product deliveries, service documentation, inventory activities, and billing support while meeting deadlines.
Building Credibility with Customers
Developing relationships with rig personnel and customer representatives in a technical oilfield environment, particularly as a recent graduate or someone new to the industry.
Working in Dynamic Field Environments
Adapting to changing customer needs, drilling schedules, weather conditions, and operational priorities that can impact daily plans.
Learning Technical Product Knowledge
Gaining an understanding of drilling tools, products, applications, and service offerings in order to effectively support customers and make informed recommendations.
Maintaining Accuracy and Attention to Detail
Ensuring service records, delivery documentation, inventory transactions, and billing-related information are completed accurately to avoid operational or customer issues.
Managing Extensive Travel and Driving Requirements
Safely operating company vehicles and spending several hours on the road to support customers in client sites, and surrounding field locations.
Working in a Safety-Critical Environment
Consistently adhering to the client and customer HSE requirements while operating in warehouse, yard, and oilfield settings.
Responding to Urgent Customer Requests
Handling time-sensitive deliveries, equipment needs, and service issues while maintaining a high level of customer service.
Coordinating Across Multiple Stakeholders
Communicating effectively with operations teams, field specialists, sales personnel, warehouse staff, and customers to ensure seamless service delivery.
Work Environment
Most work will be performed in client site, with occasional support required in NM. The position combines office, warehouse, customer-site, and field environments. Driving a company vehicle for extended periods (typically 4–6 hours per day when supporting field operations) may be required.
Flexible Working
We recognize that everyone works differently and are committed to providing flexibility where possible. This role offers flexible working arrangements that allow employees to adjust their daily schedules while meeting business and customer needs.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
