Summary
The Parking Operations Attendant is responsible for supporting the full range of Parking & Ground Transportation operations at the airport. This position serves as a multifunctional role by performing all assigned tasks, staffing parking attendant booths, shuttle driving, lot monitoring, customer assistance, and special event support.
Essential Duties and Responsibilities
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Assist passengers by providing excellent customer support when giving directions and information regarding the surrounding area, parking operations, Parking reservation system, and airport facilities
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Staff Parking Attendant booths by performing duties such as operating point of sale systems, processing payments accurately, and issuing receipts while following all established cash handling procedures
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Provide excellent customer service and assist passengers with entry and exit tied to the parking reservation system
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Assist passengers by loading and unloading luggage, carrying it up and down steps, and placing the luggage onto racks
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Operate shuttle vehicles to transport passengers safely between parking lots and terminal areas, follow designated routes, and maintain a clean and safe vehicle
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Assist passengers and members of the public with questions and concerns about the reservation system leading to successful use and maintenance of the system
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Support special events as needed by directing traffic, assisting guests, monitoring temporary or overflow parking areas, and helping ensure smooth traffic flow during peak times or large gatherings
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Monitor the parking lots to ensure proper use and safety, including identifying and cleaning up debris and reporting any incidents or suspicious activities to the appropriate contact
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Occasionally assist passengers with minor car repairs, such as jumping a battery or pumping up a tire
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Occasionally drive or work in adverse weather conditions, regardless of road condition, and in inclement weather
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Other duties as assigned
Required Knowledge, Skills, and Abilities
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Understanding of the occupational hazards involved and the safety precautions necessary to operate large equipment
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Maintain availability to be on call on a rotating schedule
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Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations
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Ability to operate a two-way radio, computer, and phone
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Ability to understand and follow oral and written instructions
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Ability to exercise independent initiative
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Ability to communicate courteously with the public, coworkers, and supervisors
Minimum Requirements
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High school diploma or equivalent and 0-1 year of relevant required
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Final candidates must pass a pre-employment drug-screening test and fit-for-duty examination
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Hold and maintain valid U.S. driver's license with 3 years of verifiable driving history
Preferred Knowledge, Skills, and Abilities
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Experience driving a shuttle bus or closely related equipment
Working Conditions and Physical Requirements
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Essential and marginal functions may require driving, sitting, lifting, standing, or other repetitive motions when performing tasks and for extended periods of time
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Adequate vision, hearing, range of motion, and speech required
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Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
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Ability to lift and carry up to 50 lbs
