Job Overview
We are seeking a dynamic and dedicated Client Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional service and support. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, streamline office operations, and foster strong relationships with our valued clients. This paid position offers an exciting opportunity to develop your administrative expertise while making a meaningful impact every day.
Duties
· Answer phone calls, emails, messages, and service requests.
o Heavy Call volume
o Multitasking a must
· Communicate with clients regarding product availability, pricing, lead times, and specifications.
· Receive, enter, and process client orders accurately.
· Review purchase orders for quantities, product numbers, pricing, and delivery dates.
· Confirm order details with clients and provide order acknowledgments.
· Enter and update orders in the company’s SAP system.
· Provide clients with shipment and delivery updates.
· Track open, backordered, delayed, or incomplete orders.
· Follow up with clients regarding changes, special requests, or missing information.
· Handle order changes, cancellations, returns, and client complaints.
· Maintain accurate client and order records.
· Follow up on outstanding orders and ensure clients receive timely updates.
· Maintain professional and positive relationships with clients.
· Review open orders at the end of the week and identify items requiring follow-up.
· Perform basic troubleshooting of machinery
· Help with team member hospitality services, including preparing coffee and maintaining refreshment areas.
· Monitor/replenish office and restroom supplies, including toilet paper towel, soap and other essential items.
Skills
- Ability to handle filing, calendar management, and time management tasks accurately
- Basic Computer Skills a must: Microsoft/Excel/Outlook
- Strong organizational skills combined with a proactive approach to problem-solving and client communication
Join us in delivering outstanding service while sharpening your administrative talents! This role promises a vibrant work environment where your contributions truly make a difference.
Pay: $19.00 - $21.00 per hour
Expected hours: 40.0 per week
Benefits:
Work Location: In person
