At Snow Mountain Ranch, people are at the heart of everything we do, and the Resident Manager plays a key role in ensuring staff feel supported, welcomed, and set up for success. This position supports the work of the YMCA of the Rockies of Snow Mountain Ranch. Serving more than 50,000 guests each year, our campus thrives because of the people who make it happen, and this role helps create an environment where staff are empowered, connected, and inspired.
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
Lead, train, and hold Resident Assistants and staff accountable for completing daily responsibilities accurately and on time while fostering a positive, engaging environment through compassionate and enthusiastic leadership
Maintain a consistent and visible presence in staff housing to monitor conditions, support staff, and proactively address issues before they escalate
Coordinate and manage the on-call schedule, ensuring coverage, timely response, proper documentation, and follow-through to resolution
Oversee hiring, onboarding, training, scheduling, and performance management, including setting expectations, providing feedback, and addressing performance concerns
Ensure consistent adherence to all housing and operational processes, including documentation, communication, and timelines, while maintaining strict confidentiality and professionalism
Communicate clearly and confidently with staff groups to support engagement and participation
Utilize HR systems to track housing, incidents, and communication logs, maintaining accurate documentation and reports
Respond to staff requests within 24 hours with the intent to approve when feasible, providing alternatives and clear rationale when requests cannot be met
Oversee all staff housing operations, including assignments, pre-arrival communication, move-ins, move-outs, and transitions, ensuring accuracy, fairness, and a positive experience
Review and assign housing daily, balancing operational needs, staff preferences, and ADA considerations
Ensure all housing areas, rooms, and community spaces are clean, safe, organized, and maintained to established standards, including overall appearance of common areas and outdoor spaces
Enforce structured cleaning cycles (daily, weekly, monthly, semi-annual, and annual) to ensure consistency and accountability
Conduct and oversee room inspections to ensure timely turnover, cleanliness, and readiness for incoming staff
Perform minor maintenance and coordinate with Building & Grounds for larger or specialized repairs while partnering with Housekeeping to ensure supply needs are met
Monitor, track, and follow through on all maintenance requests with clear communication, prioritization, and documented completion
Maintain accurate housing records, inventory logs, and inspection/cleaning documentation
Support HR leadership with year-round housing coordination through leasing partners, ensuring availability and operational readiness
Complete and submit quarterly safety audits
Plan, organize, and facilitate staff engagement events and programs that support community, well-being, and retention
Maintain a rolling event calendar with at least two months of planned, scheduled, and communicated activities
Ensure all events are clearly organized and communicated with expectations and sign-up processes
Coordinate all event logistics, including space, materials, staffing, setup, cleanup, transportation, drivers, and compliance with YMCA vehicle policies
Oversee vehicle scheduling, usage, cleanliness, return, and accountability
Foster an inclusive and engaging housing community through consistent presence and intentional programming
Maintain a visible and approachable presence within housing and at events
Partner with local organizations and businesses to expand staff opportunities and experiences
Communicate housing updates and events through multiple platforms, including developing and distributing a monthly newsletter
Ensure compliance with YMCA policies, housing guidelines, and safety standards
Respond to incidents, concerns, and emergencies with sound judgment and professionalism
Maintain on-call availability, including evenings, weekends, and holidays, and work a flexible schedule as needed
Report policy violations or concerns promptly to HR leadership and handle sensitive situations with discretion and professionalism
Support departmental budget tracking and accountability and perform effectively in high-pressure environments
Requires a valid driver’s license and the ability to drive as needed to perform essential job duties.
Strong leadership, communication, and interpersonal skills
Highly organized with strong attention to detail and follow-through
Ability to manage multiple priorities in a demanding environment
Ability to handle sensitive situations with professionalism and discretion
Comfortable working independently while supporting a team environment
Experience in housing, hospitality, event planning or staff operations preferred
Demonstrated ability to promote a cooperative, solution focused, and supportive work environment.
Ability to operate office equipment: computer, telephone, copier, and scanner.
Must possess a valid, USA state issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
Ability to comfortably speak in front of groups.
Required to live on grounds
Bilingual skills are a plus
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
Uphold the YMCA of the Rockies’ Mission, policies, and programs.
Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
Commitment to diversity, equity, inclusion, and antiracism is required.
Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
Must meet acceptable criminal background check standards.
All other duties as assigned.
