POSITION TITLE: Program Director
PROGRAMS: Residential & Outpatient Programs
REPORTS TO: Director of Operations
FLSA STATUS: Exempt
EMPLOYMENT TYPE: Full-Time
POSITION SUMMARY
The Program Director is responsible for the leadership, administration, and full operational oversight of assigned Residential and Outpatient Programs. Responsibilities include:
- Staff supervision, training, evaluation, and corrective action
- Program operations, compliance, record keeping, and quality control
- DHCS licensing compliance, MediCal/MediCare billing integrity, and contract adherence
- Financial oversight, budgeting, and facility management
- Professionalism, ethical leadership, and strict maintenance of boundaries
- Outreach, partnership development, and community engagement
- Recruitment and supervision of interns and educational partners
The Program Director ensures the delivery of high quality, compliant services while maintaining the highest standards of ethics, leadership, professionalism, and accountability.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provides full administrative oversight for all Residential and Outpatient programs.
- Ensure compliance with DHCS regulations, MediCal requirements, contractual expectations, and Immanuel House policies.
- Implements, updates, and enforces program policies, procedures, and operational frameworks.
- Ensure continuous improvement, program growth, and high standards of participant care.
- Maintains professional boundaries and models ethical conduct.
Staff Supervision, Accountability & Training
- Selects, trains, supervises, evaluates, and disciplines program staff.
- Conducts regular staff meetings, case conferences, and training sessions.
- Ensures staff adhere to IH policies, DHCS requirements, documentation timelines, and professional expectations.
- Holds staff accountable for performance, attendance, documentation, and behavior.
- Promotes a positive work culture free of gossip, favoritism, boundary violations, or unprofessional conduct.
- Provides corrective action promptly when performance concerns arise.
Program Methodology & Service Implementation
- Ensures programming follows approved program design, curriculum, treatment models, and therapeutic modalities.
- Collaborates with the Clinical Director to ensure evidence-based practices and licensing requirements are met.
- Ensures individual, group, and program activities align with SUD standards and participant needs.
Compliance, Licensing & Quality Assurance
- Ensures all administrative, operational, and fiscal components meet DHCS licensing, documentation, safety, and facility standards.
- Maintains audit-readiness at all times.
- Develops, implements, and monitors quality assurance processes.
- Ensures compliance with HIPAA, participant rights, and security standards.
- Responds to DHCS inquiries, audits, and inspection requests.
Financial Oversight
- Ensures adherence to approved program budgets.
- Reviews monthly operating statements for financial integrity.
- Maintains accurate financial documentation, including petty cash reconciliation and expenditures.
- Reviews funding sources and billing opportunities to maximize allowable MediCal billing.
- Reports financial concerns promptly to the Deputy Director.
Facility Operations
- Oversees the day-to-day operations of program facilities.
- Ensures safety, cleanliness, maintenance, and compliance with DHCS environmental standards.
- Oversees logistics including food services, inventory, supplies, and equipment.
Internship Development & Educational Partnerships
- Identifies, recruits, and secures interns from educational and certification programs.
- Coordinates onboarding, training, scheduling, and supervision of interns.
- Ensures interns meet DHCS and IH requirements.
- Develops partnerships with schools, training programs, and AOD certification boards.
Community Resources & Outreach
- Builds and maintains community partnerships and referral networks.
- Conducts outreach to agencies, providers, and community partners to support program visibility and participant support.
- Develops a comprehensive directory of community resources including housing, employment, education, behavioral health, and social services.
- Represents IH in community meetings, collaborative groups, and outreach events.
Communication & Organizational Coordination
- Communicates clearly, respectfully, and professionally with staff and leadership.
- Serves as liaison to DHCS, community partners, contractors, and oversight bodies.
- Collaborates regularly with the Director of Operations, Clinical Director, and
- QA/Compliance Officer.
- Maintains neutrality, professionalism, and ethical communication at all times.
Emergency Response, Safety & Security
- Ensures staff are trained in emergency procedures.
- Responds promptly to critical incidents or safety concerns.
- Maintains standards required for facility access and participant protection.
OTHER DUTIES & RESPONSIBILITIES
- Chairs staff meetings as required.
- Attends required training, meetings, in-services, and professional development activities.
- Participates in self-evaluation and performance improvement initiatives.
- Performs other duties as assigned.
EDUCATION, WORK EXPERIENCE, JOB-RELATED KNOWLEDGE, SKILLS & ABILITIES
Education
- Bachelor's degree in social sciences or related field preferred; experience may substitute year for year
- Minimum 2 years of experience with criminal justice, SUD, or co-occurring populations
- Minimum 2 years supervisory experience leading teams of 10+
- If providing direct SUD counseling: must hold DHCS recognized AOD/RADT Certification
- Experience in group counseling, individual counseling, and case management required
Knowledge Of
- Substance use disorder treatment philosophies and evidence-based models
- Therapeutic Community (TC), Cognitive Behavioral Therapy (CBT), Motivational
- Interviewing (MI)
- Case management and behavior management techniques
- DHCS licensing, Medi-Cal documentation standards, CDCR/Parole requirements
- Facility operations and program compliance rules
Skills
- Strong leadership, communication, and crisis intervention skills
- Ability to train, mentor, evaluate, and hold staff accountable
- Strong professional boundaries and emotional maturity
- Excellent writing, documentation, and organizational skills
- Effective interpersonal, de-escalation, and conflict resolution abilities
- Resourceful, self-directed, and able to function with minimal supervision
Ability To
- Plan, manage, prioritize, and evaluate program operations
- Maintain high performance standards and ensure staff compliance Create clear, concise, accurate documentation
- Respond appropriately to emergencies and crises
- Maintain therapeutic rather than social relationships
- Work collaboratively with DHCS, CDCR, Parole, contractors, and community partners
- Sustain positive morale, teamwork, and professional culture
Licenses, Certificates & Clearances
1. DOJ/FBI Live Scan Clearance
2. Negative TB Test
3. Negative Drug Screen
4. Valid California Driver’s License & Auto Insurance
5. CPR/First Aid Certification
ADDITIONAL REQUIREMENTS
Driving & Mobility
- Drives for program related duties including outreach, meetings, interfacility needs, and supply trips.
- Must maintain a valid California driver’s license, auto insurance, and safe driving record.
Open Availability
- Must maintain open and flexible availability, including evenings, weekends, holidays, emergencies, and on call responsibilities.
- Must be reachable after hours and able to report to the facility when required.
- Ability to adjust schedule to ensure continuous program coverage and operational stability.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the Director of Operations role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Prolonged periods of sitting or standing at a workstation, computer, or in meetings.
- Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
- Visual acuity to read and prepare written and electronic documents.
- Ability to lift, carry, or move up to 20 pounds occasionally, such as files, office supplies, or equipment.
- Frequent communication with staff, partners, funders, and stakeholders; must be able to exchange accurate information in person, by phone, and electronically.
- Occasional travel for meetings, trainings, conferences, or site visits, as required by organizational operations.
- Ability to navigate a standard office environment, including walking, bending, reaching, and accessing materials as needed.
- Tolerance for moderate noise levels typical of an office setting.
Job Type: Contract
Pay: $70,304.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
