Job Description: Lead Security Technician - Service
COMPANY DESCRIPTION: Integrated Security Systems, headquartered in Harleysville, PA, is a full-service security systems integrator. Our team specializes in designing, installing, and servicing commercial security systems within a few hours' drive of our headquarters.
JOB SUMMARY: We are seeking a dynamic and experienced Lead Security Service Technician to oversee the installation, maintenance, and troubleshooting of advanced security systems across various client sites. This role is vital in ensuring the integrity and reliability of physical and electronic security measures, including alarm systems, CCTV surveillance, access control, and low-voltage electrical wiring. A key aspect of this role is to provide exceptional customer service to ensure client satisfaction and system performance excellence. Your expertise in electrical systems, technical troubleshooting, and system design will drive successful project execution and ongoing support. The position requires handling after-hours on-call duties approximately 6-8 weeks per year.
ESSENTIAL FUNCTIONS:
- Respond to and address customer service tickets promptly
- Replace malfunctioning devices as needed
- Troubleshoot complex issues related to low-voltage electrical wiring, computer hardware interfacing with security equipment, and network connectivity to ensure seamless system operation.
- Provide technical troubleshooting support for physical security system failures or malfunctions, including sensor calibration, CCTV feed issues, and alarm activation problems.
- Communicate effectively with clients to explain system features, perform site assessments for security upgrades or new installations, and deliver exceptional customer service throughout project lifecycles.
- Program electronic security devices
- Perform maintenance activities to ensure security systems remain functional
- Read and interpret scopes of work and technical drawings
- Travel regularly to regional jobsites
- Participate in manufacturer training enhance skills
QUALIFICATIONS / SKILLS REQUIRED:
- Minimum of five years’ experience in security, video surveillance, access control, and/or intrusion systems
- Proven experience as a service technician specializing in electrical security systems with demonstrated leadership capabilities.
- Strong mechanical knowledge combined with hands-on experience in low-voltage electrical systems installation and troubleshooting.
- Proficiency in reading schematics, technical drawings, blueprints, and interpreting electrical wiring diagrams.
- Extensive knowledge of CCTV surveillance technology, alarm & access control systems, sensors, fire alarms, and telecommunication infrastructure.
- Skilled in using hand tools, power tools, testing equipment (such as multimeters), and remote access software for diagnostics.
- Familiarity with network configurations related to security devices including computer networking principles.
- Ability to troubleshoot complex electronic equipment issues related to computer hardware interfacing with security systems.
- Construction experience or background in physical security system integration is highly desirable.
- Excellent customer service skills with a proactive approach to problem-solving in fast-paced environments.
- Must adhere to all company rules and policies
- Must possess a valid driver’s license
- Ability to work independently
- Flexibility to work extended/on-call hours as needed
- Proficient in the use of Microsoft Office, Excel, Word, and Outlook.
PREFERRED:
- Experience/certifications in any of the following:
o Genetec
o Lenel
o Bosch
o Exacq
o Hanwha
- Experience at commercial/industrial facilities
- Experience in working at construction sites
We expect excellence from our employees. This means we offer a drug-free and safe working environment. All employees must be able to pass all background checks, motor vehicle record check, and drug screen if requested.
Join us as a Lead Security Service Technician where your expertise will safeguard assets while advancing your career through innovative projects and dedicated team collaboration!
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tools provided
- Vision insurance
- Wellness program
Work Location: On the road
