Position Summary
Responsible for assisting management team with daily operational and field logistics. Will also function as a tram driver and operate tram and other vehicles in a safe and professional manner. This representative will assist management with mentoring staff on tram and other vehicles as needed. Emphasis will be placed on customer service (greeting, guiding visitors, promoting Membership etc). The individual in this role will report to the Director of Experience (Operations).
Specific Duties & Responsibilities
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Basic vehicle maintenance; including refueling and cleaning
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Safely transport passengers through Garden grounds while providing narrative explanation
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Observance of all institutional and departmental policies and procedures
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Keep up-to-date and knowledgeable on all Garden events, programs, and current exhibitions; inform visitors about all areas of the Garden
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Conduct transactions in accordance with policies and procedures set forth by the Visitor Experience department
- Become familiar in admissions apparatus and protocols
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Assist management with training junior staff on trams and other vehicles
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Assist with exhibition set-up, breakdown, signage, and transportation needs
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Monitor and respond to tram radio calls and other radio calls as needed
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Assist with day-of tram bookings and group visit logistics
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Assist management with resolving POS hardware malfunctions such as printer jams and scanner connectivity
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Act as a Visitor Experience Attendant and Tram driver as needed
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Perform other duties as specified and needed by department management
