Location: Huntington Beach, CA (Onsite) | Type: Full Time | Salary Range: $80,000 - $120,000
Schedule: Monday - Saturday | Sundays off with another day off mid-week.
As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda in Huntington Beach. You’re responsible for creating a super Norm Reeves service experience for our guests and using your communication skills to build the bridge between guests and technicians.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!
What You’ll Do:
- Greet guests as they arrive in the Service drive
- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You’ll Need:
- Previous experience as a Service Advisor in a similar setting
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
What We Offer:
Medical, Dental, Vision, and Complimentary Life Insurance
401k Matching and FSA
Tuition Reimbursement
Paid Time Off (accrues)
Supplemental Insurance (Hospital, Accident, Critical Illness)
Discounts on Vehicles, Services, and Parts
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
