About Us
Rated Rips is a fast-growing trading card consignment business based in Massillon, OH, processing thousands of cards each month through our online marketplace. What started as a childhood hobby has grown into a full-service consignment operation with a team spanning both in-person and remote members. We're looking for someone to help us run day-to-day operations as we continue to scale.
This is a fully in-person role based out of our home office in Massillon — not remote or hybrid.
About the Role
We're hiring an Operations Manager to help lead our team of 11 (in-person and virtual), oversee key parts of our production pipeline, and take point on special projects as we grow. This is a hands-on leadership role — you'll be managing people and process, but you'll also be directly involved in the final quality check on our listings before they go live. You'll report directly to the owners and be the first layer of management supporting our day-to-day operations.
This is a great fit for someone who enjoys variety, thrives on organization, and wants real ownership in a growing small business.
What You'll Do
Team & Project Leadership
- Oversee daily workflow and coordination across our 11-person team, including in-person staff and remote team members
- Serve as the go-to point of contact for day-to-day questions, roadblocks, and priorities
- Lead implementation of special projects and new system rollouts from planning through completion
- Help manage and troubleshoot our Monday.com workflow pipeline (submissions, consignor CRM, SLA tracking)
Listing Finalization
- Perform final quality checks on card listings before publishing
- Ensure listings meet our internal quality and consistency standards before they go live
Payroll
- Prepare weekly payroll for relevant team members ahead of owner review and approval
- Maintain accurate records of hours and any related compensation details
What We're Looking For
- Prior experience in an operations, team lead, or office management role (small business experience a plus)
- Strong organizational skills and comfort managing multiple workstreams at once
- Confidence leading and holding a team accountable, while also being willing to do hands-on work
- High attention to detail — this role has direct oversight of what customers see and receive
- Discretion and trustworthiness, particularly around payroll and confidential business information
- Comfortable with or willing to learn tools like Monday.com, Online Marketplace Seller Hubs, Excel, MicrosoftTeams and Heystack.
- Interest in or willingness to learn the trading card/collectibles space is a plus, but not required
Compensation & Benefits
- Starting salary: $40,000–$50,000/year, commensurate with experience
- Monthly health insurance stipend
- Paid time off (PTO)
- 401(k) plan (coming soon)
Other Job Details
- Type: Full-Time (40 hours/week)
- Schedule: Monday-Friday, 8AM-5PM
- Location: Jackson Township / Massillon, OH
- Classification: W-2 Employee
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- Do you have experience in sports and/or TCG trading cards & collectibles?
- Are you available Monday–Friday during daytime hours consistently?
- Have you ever been let go from a job for attendance or reliability issues?
- This role is fully in-person and based out of the owners' home office — not remote or hybrid. Are you comfortable working in that setting?
- Tell us about a time you rolled out a new system or improved a process — what was the situation, and what was the result?
- This role blends people management with hands-on detail work, including the final quality check on listings before they go live. Which side energizes you more, and why?
- How many years of experience do you have in an operations, team lead, or office management role?
- Have you directly managed or led a team? If so, roughly how many people, and were any of them remote?
- How would you rate your comfort with Excel/spreadsheets? (Beginner / Intermediate / Advanced)
- Have you used a workflow or project-management tool like Monday.com, Asana, ClickUp, or Trello?
- Have you been responsible for payroll prep, timekeeping, or other confidential business information?
Education:
Experience:
- Management: 1 year (Required)
Shift availability:
Ability to Commute:
- Massillon, OH 44646 (Required)
Work Location: In person
