Founded in 2014 in the Outer Sunset of San Francisco, Andytown is committed to sourcing, roasting, and brewing the best coffee we can while still making specialty coffee approachable and fun. We believe that specialty coffee is for everyone and our dedication to hospitality has created a loyal following.
ABOUT THE JOB
We’re looking to hire a full-time General Manager to oversee the daily operations of our brand new cafe at 66 Kearny Street. This role is part of the Retail Team and supports retail operations, customer service, and location-specific team management, along with other operational needs as they arise.
The ideal candidate brings strong experience in food and beverage operations, along with excellent organizational skills and clear, effective communication.
This is an on-site role and is not eligible for remote work.
What You'll Do
- Oversee daily operations of the cafe.
- Work on the floor as an integral part of the barista team.
- Work with HR and the training teams to hire and train baristas.
- Work with the admin team to understand financials and make adjustments accordingly.
- Organize and oversee staff schedules.
- Conduct performance evaluations that are timely and constructive.
- Work with HR to handle discipline and termination of employees in accordance with company policy.
- Make sure the cleanliness standards of the store are maintained daily.
- Demonstrate and coach the team on the highest level of customer service.
- Learn and maintain knowledge of all Andytown products, act as quality control for all products.
- Oversee and maintain the retail element of the store.
- Uphold Andytown’s philosophy of leading by example and promoting a safe and welcoming workplace.
- Other duties may also be assigned.
Qualifications
You should be highly organized, proactive, a natural problem-solver, and able to multitask with ease in a fast-paced environment. Regardless of the task, you will be expected to demonstrate good judgment and professional etiquette. You must have extraordinary communication skills that allow you to interact with a diverse group of people.
- Required: 2+ related experience as a manager in the food service industry.
- Knowledge of employee management; hiring, onboarding, training, scheduling, and performance reviews.
- Excellent communication skills and strong interpersonal skills – ability to solve problems, think creatively and resolve conflicts.
- Ability to convey information effectively.
- Ability to work as a part of a team.
- Excellent time management skills.
- Ability to coach staff on policies and procedures.
- Familiarity with food handling, safety, and other food service guidelines.
- Proficient with Google Workspace, Microsoft Office, & Slack.
Certifications & Licenses
- ServeSafe Manger Food Certification completed within 30-days of hire.
Physical Requirements
- Occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 15 pounds.
- Comfortability working in a small space in close proximity to others in a fast-paced environment.
- Ability to traverse all parts of the cafe quickly.
- Ability to lift 25-50 pounds.
- Ability to stand up to 8+ hours.
Consistent with its obligations under the law, Andytown will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
At Andytown, we are committed to creating good jobs. We value diversity and always consider job applicants based on work experience, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We consider all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Thanks for your interest in this position! Clare here! As the hiring manager for this position, I'd love to learn more about why this role excites you and why you feel there is a fit between your experience and this role, so please write a summary in your application. An interesting question to consider alongside that: What does “hospitality” mean to you?
Job Type: Full-time
Pay: $72,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Can you confirm that you have at least 1 year of experience working with coffee?
- Can you confirm that you have at least two years of management experience in the food and beverage industry?
Work Location: In person
