The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our Shreve Banking Center, located in Shreve, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Serve our customers in a professional and caring manner
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Adhere to CSB Customer Service & Retail Ready! Standards
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Follow CSB professional standards of dress and conduct
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Build rapport with customers by asking quality questions to help meet their needs
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Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.
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Project a positive image of CSB
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Promote CSB by participating in community activities
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Represent CSB through professional and courteous conduct
- Execute service & sales initiatives to support growth in customer portfolios
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Utilize relationship banking principles during customer interaction
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Understand and have the ability to explain the features and benefits of all banking products and services
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Engage customers and prospects to gain an understanding of their individual banking needs and provide those services as determined
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Establish new deposit accounts according to Retail Services Handbook guidelines
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Guide and educate customers in setting up and maintaining all electronic banking services including online, mobile, and text banking
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Track new and closed accounts monthly and report findings to Banking Center Manager
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Review the deposit account tickler and correct outstanding items
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Process account maintenance as requested by customers following established procedures as outlined in the Retail Services Handbook
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Complete new account customer engagement reviews and phone calls
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Develop relationships with CSB business partners including lenders, cash management, trust & brokerage officers
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Contact customers, businesses, and community and civic organizations to promote goodwill and generate new business
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In the absence of a CSR or Lead CSR, operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive work space
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Complete customer transactions as outlined in the Retail Services Handbook while adhering to Bank-wide Policies and Procedures
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Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
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Balance cash drawer at end of every banking day
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Assist customers in accessing safe deposit boxes
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Provide customer referrals to bank personnel as appropriate
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Scan proof work to Deposit Operations throughout each day
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Perform end of day duties as needed, such as utilities and cash advance item reconciliation
- Assist Banking Center Manager in the achievement of banking center goals
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Support Banking Center Manager in developing growth strategies
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Analyze monthly deposit account results and work with staff to achieve banking center goals
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Assist with the planning and execution of regularly scheduled staff meetings
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Assist in opening and closing the Banking Center
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Decision NSF accounts during an absence of the Banking Center Manager
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Process lending activity within the banking center
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Accept applications
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Examine, process and decision loans within specified limits
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Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Education and/or Experience: High school diploma or general education degree (GED); or one or more years related experience and/or training; or equivalent combination of education and experience.
Summary of Employee Benefits:
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Competitive base wage
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Incentive compensation and profit sharing
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Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)
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Paid time off for vacation, illness, bereavement, and jury duty
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401(k) with an employer match and on-site advisers
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Employee Assistant Program (EAP) with free access to mental health resources
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Comprehensive wellness program with financial incentives to promote a healthy lifestyle
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Training and professional development opportunities to help you reach your long-term goals
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Paid holidays available immediately upon hire
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Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
