Primary Functions & Accountabilities
- MUST HAVE AT LEAST 1 YEAR OF MEDICAL EXPERIENCE
- Answer phone line, schedule appointments and intakes, update patient information
- Must be comfortable assessing situations and resolving or escalating as required
- Obtain authorizations and check eligibility for insurance carriers
- Have knowledge of insurance plan participation for providers and ensure appropriate processing of insurance information/verifying insurances
- Must be able to explain most insurance and billing questions as it pertains to the patient
- Collect co-pays at time of service
- Work with staff and provide support where needed
- Communicate with patients billing issues and balances as well as accurately post to their account
- Excellent customer service.
- Adhere to established office procedures and HIPAA
- Must be willing to accept feedback
- Strong written and verbal communication and interpersonal skills
- Exceptional customer service skills, phone etiquette is a must
*
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
