JOB SUMMARY
R Waxing is seeking a friendly, organized, and customer-focused Receptionist to serve as the first point of contact for our guests. The ideal candidate will create a welcoming atmosphere, manage client appointments efficiently, and support daily studio operations while maintaining the highest standards of professionalism and customer service. This role is essential to ensuring a seamless client experience from arrival to departure.
CORE FUNCTIONS
- Greet clients warmly upon arrival and check them in for scheduled appointments
- Answer incoming phone calls and respond to inquiries regarding services, pricing, and availability
- Schedule, modify, and confirm client appointments using studio management software
- Process payments, handle cash transactions, and reconcile daily sales reports
- Maintain a clean, organized, and welcoming reception area at all times
- Educate clients on services, retail products, and membership/package options
- Upsell retail products and additional services to enhance client experience and meet sales goals
- Track and earn commission on retail sales and service upgrades
- Manage client records, ensuring accurate and up-to-date information in the system
- Address client concerns professionally and escalate issues to management when necessary
- Coordinate with estheticians to optimize scheduling and minimize wait times
- Assist with inventory management and product displays
- Support studio marketing efforts, including social media check-ins and review requests
- Process new client paperwork and consent forms
- Maintain confidentiality of all client information
- Provide administrative support to the studio owner as needed
REQUIREMENTS
- High school diploma or equivalent required
- 1-2 years of customer service or receptionist experience preferred
- Experience in spa, salon, or wellness industry is a plus
- Proficient in Boulevard and Microsoft Office Suite
- Ability to learn salon software and studio operations quickly
- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Sales-oriented mindset with confidence in promoting products and services
- Reliable, punctual, and able to work independently
- Passion for the beauty and wellness industry
- Must be at least 18 years of age and legally authorized to work in the United States
SCHEDULE REQUIREMENTS
Full-Time Position:
- Availability required at least 5 days per week
- Shifts typically range from 6-8 hours per day
- Must be available during peak hours (evenings and Saturdays)
Part-Time Position:
- Flexible scheduling with availability for evenings and/or weekends required
- Shifts typically range from 4-8 hours
- Consistent weekly schedule preferred
PHYSICAL DEMANDS
- Ability to stand and walk for extended periods
- Occasional lifting and carrying of up to 30 pounds (inventory and supplies)
- Ability to reach, bend, and stoop as needed
- Comfortable working in a personal care environment
- Extended periods of computer use and phone communication
COMPENSATION & INCENTIVES
In addition to competitive hourly pay, our Receptionists have the opportunity to earn commissions starting at 5% on:
- Retail product sales
- Service upgrades and add-ons
- Package and membership sales
- Gift card sales
Commission rates may increase based on performance and tenure with the R Waxing.
WHAT WE OFFER
- Competitive hourly wage plus commission opportunities
- Comprehensive training program and ongoing skill development
- Professional, supportive team environment
- Opportunity to work with high-end products and equipment
- Growth potential within our expanding luxury brand
- Full-time/part-time position with consistent scheduling
- 401(k) Retirement Plan
R Waxing is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
Job Types: Full-time, Part-time
Pay: $10.00 - $14.50 per hour
Benefits:
- 401(k)
- Employee discount
- Professional development assistance
Location:
- Houston, TX 77007 (Preferred)
Shift availability:
Work Location: In person
