Job Overview
We are seeking an energetic and welcoming Front Desk Agent to be the first point of contact for our guests. In this dynamic role, you will deliver exceptional guest services, manage front desk operations, and ensure a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for a memorable stay, creating a positive experience that encourages guest loyalty. This paid position offers an exciting opportunity to thrive in a vibrant hospitality environment where your hospitality management skills and multilingual abilities will shine.
Responsibilities
- Greet guests warmly with excellent phone etiquette and provide prompt, friendly service at all times
- Manage multi-line phone systems efficiently to handle reservations, inquiries, and guest requests
- Check guests in and out swiftly while verifying reservations and processing payments accurately
- Respond to guest needs with proactive solutions, ensuring guest relations are prioritized throughout their stay
- Maintain detailed records of guest information, reservations, and special requests using hotel management software
- Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
Experience
- Previous hotel management or front desk experience is highly preferred, especially within resort or hospitality settings
- Strong customer service skills with the ability to handle diverse guest interactions professionally
- Multilingual or bilingual capabilities to communicate effectively with international guests
- Knowledge of hotel management systems and night audit procedures is advantageous
- Excellent communication skills, both verbal and written, with a focus on hospitality excellence
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
- Familiarity with guest relations practices and hotel operations will support your success in this role
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
Experience:
- Front desk: 1 year (Required)
Ability to Commute:
- Louisville, KY 40202 (Preferred)
Work Location: In person
