For over 35 years, Ronald McDonald House Charites® of Idaho Inc. (RMHC of Idaho) has been an Idaho nonprofit established to keep families together and promote the health and well-being of children. RMHC of Idaho is committed to an inclusive and respectful culture. Our culture is led by our core values of communication, teamwork, executing for results, and compassionate care for those we serve, and those we work with and inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve. Come be a part of our dedicated team!
Title: Family Services Specialist
Reports to: Family Services Manager
Overview: The Family Services Specialist is a part-time non-exempt, hourly position, with a varied schedule between the hours of 9am and 10pm 365 days a year (including holidays). The FSS works closely with Family Services Manager(s) to organize guest family arrivals and registration activities and serves as a point-of-contact and support for all guest families during their stay. The FSS models RMHC’s values and compassionate hospitality principles, reinforcing a culture of exemplary service for guest families.
Primary Duties and Responsibilities:
Family Relations
· Support a family-centered culture that provides safe, warm, positive experiences while ensuring privacy standards, practices, and policies are followed
· Manage family registrations and check-in/outs
· Orient new families by giving house tours to inform families of house features, policies and expectations
· Anticipate and prepare for incoming families and their ongoing needs
Hospital Liaison
· Maintain communication with referring medical agencies to provide guests with housing services, answer questions, and collaborate with social workers on moderate to complex issues; escalating issues to the FSM(s) as needed
· Manage family referrals, screening procedures, and timeliness for check-in/outs
· Manage occupancy and room assignments for guest families
Operations Support
· Provide assistance where needed to keep House operations and family services functioning smoothly
· Administrator of house operations outside of normal business hours
· Document guest family issues or concerns and report to FSM(s), while maintaining confidentiality and accurate records of guest information
· Accurately enter guest check-in/check-out records
· Manage shift-change handoffs, effectively communicating information and processes
· Participate in regular staff and team meetings
· Regularly accept the arrival of in-kind donations and assist with donation storage and organization
· Continually implement house rules, policies and procedures
· Proactively maintain a house appearance that is reflective of safety, cleanliness, and infection control by completing cleaning tasks of communal areas of the House
· Keep food items stocked in family kitchens and dining area
· Regularly provide support and a true sense of hospitality for all guests; fulfilling daily needs for families and executing Service Standards
· Assist with volunteer application processing, scheduling, orientation, and task assignments
· Assist Housekeeping with laundry as needed
· Other duties as assigned
Pay Rate and Benefits:
This position pays $17 per hour and will accrue paid time off.
Required Application Material:
Please submit a cover letter indicating your interest, qualifications for the position, and availability (Monday – Sunday 9am-10pm), and attach a resume that includes employment history to Maren Hermanstorfer at [email protected]
RMHC Idaho is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, disability, or veteran status. Employment is contingent upon successful completion of a drug screening and background, where applicable.
Job Type: Part-time
Pay: From $17.40 per hour
Expected hours: 10 – 25 per week
Experience:
- Customer service: 1 year (Preferred)
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Boise, ID 83712 (Required)
Work Location: In person
