Description:
Xpress Wellness is seeking a dedicated Call Center Representative with experience in healthcare insurance verification to join our growing team. The ideal candidate will have at least 1 year of healthcare insurance verification experience, thrive in a high-volume call center environment, and be comfortable handling inbound and outbound calls with professionalism and accuracy. Experience with Experity or eClinicalWorks (eCW) is a strong plus.
Requirements:
Key Responsibilities
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Conduct insurance eligibility and benefit verification for patients prior to appointments.
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Manage a high volume of inbound and outbound calls in a professional and efficient manner.
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Accurately input and update patient information and insurance details in the system.
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Communicate with insurance companies to confirm coverage, co-pays, deductibles, and authorizations.
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Provide clear and professional communication to patients and internal staff regarding insurance coverage and financial responsibility.
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Collaborate with other departments to resolve discrepancies or issues related to patient insurance.
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Meet daily productivity and accuracy targets in line with call center performance standards.
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Maintain compliance with HIPAA and company confidentiality policies.
Qualifications
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1+ year of experience in healthcare insurance verification required.
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Previous call center experience with high call volumes preferred.
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Experience with Experity or eClinicalWorks (eCW) strongly preferred.
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Strong computer, data entry, and multitasking skills.
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Excellent verbal and written communication skills.
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Ability to work in a fast-paced, team-oriented environment.
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High school diploma or equivalent required; additional education in healthcare administration a plus.
What We Offer
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Competitive pay based on experience.
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Comprehensive benefits package (medical, dental, vision, 401k, etc.).
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A supportive team culture with opportunities for growth.
