POSITION SUMMARY
The Guest Services Coordinator is responsible for all components related to delivering an extraordinary guest service experience during weekend services and special events at Sun Valley Community Church (SVCC). This position provides leadership for Guest Services to include, but not limited to, Parking, New Here Start Here, Greeters, Ushers, Information Area, and Hospitality. In all actions, reflects the SVCC team leadership distinctives.
ESSENTIAL FUNCTIONS
1. Ensure consistency with systems and procedures that maintain quality standards for the guest experience as well as volunteers
2. Manage the weekly scheduling of volunteers through current scheduling and database applications
3. Regularly meet with team leaders and other volunteers to recruit, train, and retain volunteers
4. Oversee the process of following up with guests and new volunteers
5. Order and maintain inventory of Guest Services supplies
6. Assist in developing and managing departmental budget
QUALIFICATIONS – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
MINIMUM QUALIFICATIONS
High School diploma or equivalent
Two years of customer service experience working closely with and leading others
Demonstrates spiritual maturity and character consistent with the Biblical requirements for church leadership
Self-motivated, self-directed requiring minimal supervision
Ability to recruit, train, and retain volunteers
Effective communication skills, both written and verbal
Organizational skills with eye toward excellence
Agrees and aligns with the mission, vision, leadership distinctives, and doctrinal statement of SVCC
PREFERRED QUALIFICATIONS
Three years of full-time related experience in a multi-site church setting of over 2,000 weekly attendees
