Receptionist & Administrative Assistant
Kokopelli Home Services is seeking a dependable, driven, and customer-focused Receptionist & Administrative Assistant to become a trusted voice of our company. This person will often be the first point of contact for our customers, so we are looking for someone who communicates warmly, stays organized under pressure, and takes ownership of getting things done.
This position will begin as a work-from-home role and may transition to a hybrid or in-office role in the future, based on business needs.
Position details
- Position: Part-Time Receptionist & Administrative Assistant
- Hours: Approximately 25 hours per week. Hours will increase over the next 6 months.
- Pay: $19.00 per hour
- Location: Remote initially; possible future hybrid or in-office work
- Benefits after 6 months: Paid time off, Trailhead Clinic membership, and Zion HealthShare membership
What you’ll do
- Answer incoming calls professionally, courteously, and promptly
- Serve as a welcoming, knowledgeable, and trustworthy voice for Kokopelli Home Services
- Schedule service calls, coordinate jobs, and help keep daily schedules organized
- Communicate with customers by phone, text, and email regarding appointments, service updates, questions, and concerns
- Deliver excellent customer service and help resolve customer issues with professionalism and care
- Assist with billing, invoicing, payment follow-up, and basic administrative recordkeeping
- Support sales efforts by responding to new leads, following up with prospective customers, and helping convert inquiries into booked jobs
- Enter and maintain accurate customer, job, scheduling, and billing information
- Coordinate with technicians and management to ensure customers receive timely updates
- Identify priorities independently and help improve office processes as the company grows
- Handle confidential customer and company information responsibly
What we’re looking for
The ideal candidate is organized, proactive, friendly, reliable, and comfortable handling several responsibilities at once. You should be able to work independently from home while remaining responsive and accountable to the team.
Required qualifications:
- Prior experience in a receptionist, administrative assistant, customer service, dispatch, office support, or similar role
- Previous knowledge of or experience working in the home-services industry, such as HVAC, plumbing, electrical, landscaping, cleaning, restoration, roofing, handyman services, or another service-based trade
- Excellent phone presence and clear verbal and written communication
- Strong customer-service mindset and ability to remain calm, respectful, and solutions-oriented
- Self-starter who can work independently, manage time effectively, and follow through without constant supervision
- Strong organizational skills, attention to detail, and ability to prioritize competing tasks
- Comfort using computers, scheduling software, email, spreadsheets, and phone/text communication tools
- High level of professionalism, trustworthiness, and discretion with customer and company information
- Reliable high-speed internet and a quiet, professional home workspace
Preferred qualifications:
- Experience with service scheduling, dispatching, invoicing, CRM software, or bookkeeping
- Prior work in a home service industry
- Experience handling sales leads or appointment setting
- Familiarity with QuickBooks or similar billing/invoicing software
- Experience working remotely
Why join Kokopelli Home Services?
At Kokopelli Home Services, we value integrity, great communication, and taking care of people. This is an opportunity to play an important role in a growing home-services company, help create an excellent customer experience, and build systems that support our team and customers every day.
If you are dependable, motivated, organized, and ready to be the friendly voice customers trust when they call, we would love to hear from you.
Pay: From $19.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: Hybrid remote in Grand Junction, CO 81501
