The host’s basic function is to provide the guests, either on the phone or in
person, with information and support in a professional and gracious manner. The
essential hospitality standards must be used at all times: eye contact, smile,
speak first and engage in polite conversation with the guest.
Responsibilities:
Duties are as follows but are not limited to:
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Greet and interact with guests in a friendly and professional manner.
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Provide fair and consistent seating for guests.
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Receive and record reservations by phone or in person.
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Maintain a waiting list of guests. It is the greeter’s responsibility to know what tables are available, who is covering each section, and how to seat guests alternately in each section.
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Accurately handle the paperwork.
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Receive incoming calls.
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Check floor and tables for accuracy and cleanliness.
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Assist in bussing tables as needed.
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Maintain a clean podium. Wipe down menus at the end of each shift and
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replace if damaged.
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Stock Host/Hostess stand.
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Perform other restaurant and customer service-related requests to guests.
Skills:
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High school diploma or equivalent.
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One year of restaurant experience.
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OpenTable experience is preferred.
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Good food and service knowledge.
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Pleasant personality.
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Excellent communication skills.
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