FLSA Status: Non-Exempt
Pay: $16.63. After 6 Months of Service, the rate will increase to $17.51.
Full-Time: M-F 8:00 AM - 4:30 PM
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OPERS Pension Plan
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Excellent Medical, Dental, and Vision
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13 Annual Paid Holidays
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2 Weeks Paid Vacation
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Accrued Sick Time (accrual begins on your first day of employment)
The Property Management Administrative Assistant provides administrative, clerical, and customer service support to the Property Operations Department. This position assists with resident relations, occupancy administration, recordkeeping, compliance activities, and day-to-day office operations to ensure the efficient management of assigned housing communities.
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Provides administrative support to Property Managers and Property Operations staff, including scheduling appointments, preparing correspondence, maintaining records, and managing files.
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Assists with resident transactions including applications, admissions, annual and interim recertifications, lease documentation, transfers, and movein/moveout processing.
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Maintains accurate resident, applicant, and property files in accordance with Housing Authority policies, HUD regulations, and record retention requirements.
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Prepares, distributes, and tracks notices, correspondence, reports, and other documentation required for property management operations.
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Answers telephone calls, greets residents and visitors, responds to routine inquiries, and directs individuals to appropriate staff when necessary.
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Assists with rent collection processes, payment documentation, resident account tracking, and related communications.
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Coordinates work order requests and maintains communication between residents and maintenance staff regarding service needs and completion status.
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Schedules inspections, appointments, and resident meetings; prepares supporting documentation as required.
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Enters, updates, and verifies information within property management and housing software systems to ensure accuracy and completeness.
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Assists with monitoring occupancy, vacancy, and waiting list information as assigned.
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Supports compliance with HUD regulations, Housing Authority policies, lease requirements, and occupancy procedures.
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Maintains confidentiality of resident, applicant, and agency information.
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Performs other duties as assigned.
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High School Diploma or GED required.
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Minimum one (1) year of administrative, clerical, customer service, or property management experience preferred.
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Experience in public housing, affordable housing, or HUDassisted programs preferred.
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Valid Ohio driver's license and ability to be insurable under Housing Authority policies.
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Knowledge of general office practices, procedures, and customer service principles.
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Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
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Ability to learn and effectively utilize housing and property management software systems.
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Strong organizational skills with attention to detail and accuracy.
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Ability to prioritize multiple assignments and meet deadlines in a fastpaced environment.
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Ability to communicate effectively, both verbally and in writing.
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Ability to establish and maintain positive working relationships with residents, staff, and the public.
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Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
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Ability to sit, stand, walk, bend, and reach during the course of normal work activities.
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Ability to operate standard office equipment, including computers, telephones, copiers, and scanners.
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Ability to occasionally lift and/or move up to 20 pounds.
Work is primarily performed in an office environment with frequent interaction with residents, applicants, vendors, and staff. Occasional travel to Housing Authority properties may be required to deliver notices, conduct administrative activities, or support property operations.
To provide eligible residents of Stark County with decent, safe, and affordable housing and contribute to nourishing neighborhoods by working in partnership with the public and private sectors.
