Overview
We are seeking a dynamic and energetic Hotel General Manager to lead our hospitality team with passion and precision. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences while driving revenue growth and operational excellence. Your leadership will inspire teams, optimize financial performance, and uphold the highest standards of hospitality service. This is an exciting opportunity for a motivated professional eager to make a significant impact in a vibrant hospitality environment.
Responsibilities
- Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services, ensuring seamless coordination and exceptional service delivery.
- Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and profitability.
- Manage hospitality operations budgets, monitor financial performance, and execute revenue management strategies to maximize profitability.
- Oversee human resources functions such as hiring, training, performance evaluations, and staff development to foster a motivated and professional team.
- Maintain high standards of customer service by ensuring staff adhere to phone etiquette, multi-line phone system protocols, and guest relations best practices.
- Monitor hotel safety procedures, conduct night audits, and ensure compliance with health and safety regulations.
- Cultivate positive relationships with guests by addressing concerns promptly and ensuring memorable experiences that encourage repeat visits.
- Utilize multilingual or bilingual skills to communicate effectively with diverse guests and team members from various cultural backgrounds.
Qualifications
- Proven supervising experience within the hospitality industry, preferably in hotel management or resort settings. Hilton background and PEP Property Management System knowledge preffered.
- Strong background in hospitality management, including hotel operations, revenue management, and financial operations.
- Demonstrated ability to manage hospitality teams effectively while fostering a collaborative work environment.
- Excellent customer service skills with a focus on guest relations and guest services excellence.
- Experience managing hospitality operations budgets along with human resources responsibilities such as staffing and training.
- Knowledge of hotel management systems, front desk operations, night audit procedures, and multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable for engaging with diverse clientele.
- Leadership qualities that inspire teams to deliver outstanding service consistently; previous experience supervising large teams is preferred.
Join us in creating memorable experiences for our guests while leading a passionate team dedicated to excellence!
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Hotel General Manager: 3 years (Required)
Ability to Relocate:
- Pittsburgh, PA 15226: Relocate with an employer provided relocation package (Preferred)
Work Location: In person
