Job Overview
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with energy and enthusiasm. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of our automotive service center. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-tier vehicle repairs and maintenance, fostering a positive environment that emphasizes quality, efficiency, and customer satisfaction. If you thrive in a fast-paced setting and possess a passion for automotive excellence, this is your opportunity to make a significant impact!
Duties
- Lead and motivate the service team, including technicians and service advisors, to achieve operational goals and maintain high standards of quality and customer care
- Oversee the entire service process from vehicle intake to completion, ensuring timely and accurate repairs using automotive diagnostics and estimating software
- Manage daily shop operations, including scheduling, workflow coordination, and inventory control for parts and supplies
- Implement upselling strategies by identifying additional services such as oil changes, tire services, alignment, suspension work, brake repairs, shocks & struts, and collision repairs to maximize revenue
- Ensure all work complies with safety standards, manufacturer specifications, and industry best practices
- Maintain detailed records of service transactions, estimates, repair orders, and cash handling procedures
- Communicate effectively with clients to explain repair needs, estimate costs using auto estimating tools, and provide exceptional customer service throughout the repair process
Qualifications
- Proven experience in automotive repair or dealership service management with a strong background in automotive diagnostics and mechanical knowledge
- Familiarity with estimating software and computer-aided vehicle damage estimating tools
- Demonstrated ability to upsell services such as oil changes, tire services, alignments, suspension work, brake repairs, shocks & struts
- Service technician experience or mechanic background preferred for better understanding of technical aspects
- Excellent client communication skills with a focus on delivering outstanding customer service
- Strong leadership skills with the ability to motivate a team in a fast-paced environment
- Valid driver’s license with a clean driving record
- Knowledge of automotive repair processes including collision repair procedures is advantageous
Join us in delivering top-quality automotive care while leading a passionate team dedicated to excellence. We value energetic leaders who are eager to grow their careers while providing exceptional service that keeps our customers coming back!
Pay: $110,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Automotive Service Manager: 3 years (Required)
- Ford: 1 year (Required)
License/Certification:
- Drivers License (Required)
Work Location: In person
