Job Summary
We are seeking a dynamic and detail-oriented Customer Service Routing Specialist to join our logistics and transportation team. In this vital role, you will coordinate and optimize the routing of freight and shipments, ensuring timely delivery and efficient use of transportation resources. Your expertise in transportation management systems, data entry, and communication will drive seamless operations across our supply chain network. If you thrive in a fast-paced environment, possess strong analysis skills, and excel at multitasking with multi-line phone systems, this position offers an exciting opportunity to make a significant impact on our logistics efficiency. Duties
- Manage and coordinate shipment routing using transportation management systems such as SAP & BluJay Transportation Management to ensure optimal delivery schedules.
- Communicate effectively with carriers, drivers, warehouse teams, and customers via multi-line phone systems while maintaining professional phone etiquette.
- Enter and update data accurately in logistics software.
- Assist with shipping & receiving processes, including freight scheduling, dispatching, and fleet management to ensure timely pickups and deliveries.
- Support freight tracking by analyzing transportation data to identify delays or issues proactively; escalate concerns as needed.
- Collaborate with 3PL (Third-Party Logistics) providers to coordinate shipments, resolve routing issues, and optimize supply chain flows.
- Maintain detailed records of inventory activities, shipment statuses, and incident reports for audit purposes.
- Contribute to continuous improvement initiatives by analyzing transportation data to identify efficiencies or bottlenecks in logistics operations. Experience
- Previous experience in dispatching freight or warehouse distribution managing shipping & receiving operations is advantageous.
- Excellent communication skills with the ability to handle multiple calls using multi-line phone systems while maintaining professionalism.
- Demonstrated analysis skills for route optimization, fleet management, and logistics problem-solving.
- Knowledge of 3PL operations, freight regulations, and shipping & receiving procedures will enhance your success in this role. Join us as a Customer Service Routing Specialist where your expertise will streamline our logistics processes, improve delivery efficiency, and support our commitment to exceptional customer service!
Pay: From $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
