Primary Responsibilities:
FRESH Stocking:
The FRESH Department encompasses a wide selection of produce, as well as refrigerated and frozen foods.
In both departments, shelves are kept full and always fronted to aid customers in their selection process. Our main goal is to provide foods of the highest quality, with the widest selection and best value possible.
Stockers will:
· Follow proper lifting and handling procedures.
· Open boxes carefully and safely.
· Efficiently stock products.
· Check shelf tags.
· Remove and record damaged, out-of-date, and spoiled products.
· Face shelves.
· Maintain clear pathways in aisles when stocking.
· For overstock, combine partial cases into single, well-labeled cases, and return all product to designated backstock areas.
· Stack and/or break down and recycle empty boxes.
· Stay productive throughout the shift.
Communication:
· Consistently communicate respectfully, openly and honestly.
· Listen attentively to others, ask questions, and remain open to other viewpoints.
Customer Service:
Customer service is Fiddleheads’ primary focus. It is the goal that all customers are treated in a respectful and courteous manner.
· Provide customer service as needed.
· Be open and ready to assist customers.
· Assist all customers in a prompt, friendly, courteous manner.
· Resolve customer complaints fairly and with tact.
Additional Customer Service for Employees on the floor:
· Treat customers in a friendly and helpful manner.
· Answer and address all Grocery-related questions, requests, complaints and suggestions.
· Become familiar with the product lines.
· Assist customers in placing pre-orders.
· Assist customers in finding products.
· Monitor point of purchase information to ensure it is accurate.
· Maintain department in a clean and orderly fashion.
· Ensure department staff assist customers fully.
Other Stocker Responsibilities:
· Sweep and mop floors as needed.
· Dust and wipe shelves, cases and products.
· Assist with fresh food preparation.
· Review invoices for accuracy and make corrections where necessary.
· Make sure deliveries are distributed to the correct department or person.
· Maintain a clean and organized receiving room.
· Assist in fulfillment of online orders as required.
· Other tasks as assigned by manager.
Additional General Responsibilities:
· Know what makes Co-ops unique.
· Explain/promote Fiddleheads membership.
· Take initiative to increase product knowledge.
· Develop knowledge of in-store product locations and where to locate product information.
· Willingness to learn about and take on new responsibilities.
· Orient and be helpful to new employees.
· Set a positive example for co-workers.
· Maintain good working relations with other Fiddleheads staff.
· Encourage and demonstrate teamwork.
· Attend staff meetings and trainings.
· Follow storewide policies, procedures and expectations.
· Answer phones as necessary.
Qualifications:
· Ability to properly lift 50 pounds.
· Ability to repeatedly lift 30 pounds.
· Physical flexibility to stand, walk, squat, bend, balance and rotate body.
· Physical ability to work in cold environment for limited periods of time.
· Willingness and ability to handle fresh meat and seafood.
· Excellent organizational skills and diligence.
· Excellent and consistent customer service skills.
· Excellent communications skills.
· Ability to develop and maintain favorable relations with customers, staff, and vendors.
· Ability to work independently.
· Ability to handle multiple tasks.
Preferred Qualifications:
· Knowledge of whole, natural, and organic foods.
· Experience in setting and stocking grocery products.
Job Type: Part-time
Pay: $17.50 per hour
Benefits:
- Employee assistance program
- Employee discount
- Paid time off
Shift:
- Day shift
- Evening shift
- Night shift
People with a criminal record are encouraged to apply
Application Question(s):
- Shifts required for this position are:
Tuesdays 4PM-9:15PM
Wednesdays 9AM-2PM
Fridays 7:30AM-3PM
Saturdays 7:30AM-3:30PM
TOTAL HOURS: 26.25
Please only apply if these days and time will work for you.
Ability to Commute:
- New London, CT 06320 (Required)
Work Location: In person
