Maintains nursing staff by assisting in recruiting, retention, selection, orienting, and training clinical support staff
Plans, monitors and appraises job results while also completes skills validations on medical assistants, licensed practical nurses, phlebotomists, and clinical team leads
Responsible for ensuring clinical support staff are able to receive and relay accurate information between patient and provider, provider to patient; able to communicate and document accurate information with regard to medications, referrals, patient information and scheduling
Assumes responsibility for assignment and overview of all clinical support duties in addition to patient care, such as ordering of supplies, maintenance and QA of the lab, maintenance of regulatory permits where appropriate, vaccination logs, AED logs, and Oxygen logs
Participates in and leads staff meetings, in-services, and management activities throughout the organization, including periodic attendance at morning huddles and PCMH meetings
Investigates and resolves complaints in a real-time environment such as employee relations, customer service (i.e., patient concerns or complaints), incident reports, and facility requests
Places orders, monitors inventory for vaccinations, monitors vaccine expirations, vaccine compliance through the Florida Shots online system based on vaccination usage and inventory on hand
HFHC has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the team members ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by leadership team members as deemed appropriate. This document does not represent a contract of employment, and HFHC reserves the right to change this job description and/or assign tasks for the team member to perform, as HFHC may deem appropriate.
