Front Desk Receptionist – Concierge Medical & Wellness Practice
Solcara Health | Downtown Charleston, SC
About Us
Solcara Health is a concierge-style medical and wellness practice blending functional medicine, hormone therapy, aesthetics, primary care, and regenerative medicine. Our vibe is professional yet relaxed — beachy, bohemian, and approachable — where patients feel cared for and empowered. The ideal candidate will possess strong communication skills, proficiency in office management, and the ability to handle multiple responsibilities in a fast-paced environment. With a flagship office in Mount Pleasant and a second location opening in downtown Charleston, we are seeking a welcoming and detail-oriented Front Desk Receptionist to join our growing team.
Job Summary
The Front Desk Receptionist is the first point of contact for our patients and plays a vital role in creating a warm, professional, and seamless patient experience. This role combines customer service with administrative support to keep our practice running smoothly.
Responsibilities
- Greet patients with professionalism, warmth, and hospitality
- Schedule and manage patient appointments across multiple providers and locations
- Check patients in and out, ensuring accurate collection of intake forms and payments
- Maintain front desk, lobby, and reception areas in an organized, welcoming manner
- Assist with administrative tasks such as filing, scanning, and patient communication
- Coordinate with clinical staff to support efficient patient flow
- Uphold HIPAA standards and ensure patient confidentiality at all times
- Manage multi-line phone systems, directing calls appropriately, responding to emails, and patient inquiries promptly and courteously.
- Perform data entry and maintain accurate filing systems for documents.
- Utilize QuickBooks for basic bookkeeping tasks and manage accounts as needed.
- Handle calendar management, scheduling appointments, and coordinating meetings.
- Provide customer support by addressing inquiries and resolving issues promptly.
- Maintain office organization through effective time management and clerical duties.
- Assist with proofreading documents to ensure accuracy and professionalism.
- Utilize Microsoft Office and Google Workspace for various administrative tasks.
- Support the team with any additional office management duties as required.
Qualifications
- High school diploma or equivalent (required)
- Prior experience in a medical office, wellness clinic, spa, or hospitality setting (preferred)
- Strong interpersonal and communication skills — friendly, patient, and professional
- Proficiency with computers and scheduling systems (Cerbo EMR experience a plus)
- Detail-oriented with excellent organizational skills
- Ability to multitask and remain calm under pressure
- Positive, team-oriented attitude with a passion for helping people
Schedule
- Full-time preferred: Monday – Friday, 8:00 am – 5:00 pm
- Flexibility for part-time may be considered
What We Offer
- Competitive hourly compensation, based on experience
- Paid holidays off
- Two (2) weeks PTO annually (after 90 days of employment)
- Staff discounts on Solcara wellness and aesthetic services
- Collaborative, supportive work environment with a fun, coastal vibe
- Growth opportunities as Solcara Health expands
How to Apply
If you’re organized, friendly, and passionate about providing an outstanding patient experience, we’d love to hear from you.
Apply today with your resume and a brief cover letter sharing why Solcara Health is the right fit for you.
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
